Position Summary
- To assist the Rooms Divison Manager in the achievement of company goals
- To organize, supervise and control all housekeeping activities, including staff, training, guest satisfaction and the cleanliness and presentation of all guest rooms, foyers and related service and public areas
- To resolve guests' concerns quickly and to the highest satisfaction levels
Main Responsibilities
- Expense control
- Guest service
- Risk management
- People development
Attributes & Accountabilities
- High standard of cleanliness and hygiene
- Delegation and supervising skills
- Planning and organizing skills
- Consistency of work standards
- Good working relationship with all levels
- Adaptability and ability to work under pressure and supervision
- Ensure guests' satisfaction is maximized
- Cohesive and effective working relationships between departments
- Compliance with hotel employment policies and procedures
- Attendance and participation at Business Unit and Departmental meetings
MOP SQUAD PTE LTD has been providing high quality cleaning services to Building, Construction, Hotel & Leisure, MCST, Commercial, Industrial, Retail, Sales Galleries, Offices, F&B, Schools and other sectors since 2005.
We deliver a professionalism that comprise of honesty, integrity, and a genuine concern for the changing needs of our customers. Constantly maintaining a fully-customized and responsive structure for quality service and flexible cleaning schedules for our customers. We want to ensure the high standards by following the same set of principles and procedures in their cleaning. We strive to maintain a strong link and vital understanding between our customers at all times.
Our biggest asset is our reputation, and we can never jeopardize our good name.