Kerja IT Support Executive, Gaji tinggi SGD 3,300 di Zircom Networks West Region (Singapore) - Maukerja

About the Role

We are looking for an experienced IT Support Executive to provide efficient, professional desktop support and IT Helpdesk services to our employees, ensuring the stable operation of our day-to-day office IT environment.

Key Responsibilities

• Serve as the first point of contact for IT support, responding to and resolving employee IT issues via ticketing system, email, phone, and in person
• Install, configure, troubleshoot, and maintain end-user hardware and software (Windows / macOS, office applications, printers, peripherals, etc.)
• Manage user accounts and permissions (AD, email, VPN, OA systems, etc.) and handle IT onboarding/offboarding processes
• Maintain meeting room AV equipment and basic network devices; assist with basic network troubleshooting
• Write and update IT operation documents and knowledge base articles to improve self-service resolution rates
• Track ticket progress, ensure SLA compliance, and produce regular support data reports
• Support the IT team with asset management, system upgrades, and ad-hoc projects

Requirements

• 2–3 years of experience in desktop support / IT Helpdesk
• Familiar with Windows and macOS operating systems and the deployment and troubleshooting of common office applications
• Working knowledge of common enterprise IT systems such as Active Directory, Office 365 / Google Workspace, and VPN
• Basic network knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, etc.)
• Strong communication skills and service mindset; able to explain technical issues clearly to non-technical users
• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Able to handle multiple tasks independently; responsible and a strong team player

Nice to Have

• Certifications such as CompTIA A+, ITIL, or Microsoft-related credentials
• Experience with scripting/automation (PowerShell / Bash) or MDM device management
• Experience supporting multi-site environments in mid-to-large enterprises

What We Offer

• Competitive salary and performance bonus
• Comprehensive IT training and certification support
• Friendly team culture and a clear career development path

Pay: $2,800.00 - $3,300.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Jurong East