Kerja Sepenuh Masa, Client Development - Relations Manager di Tardis Group - Maukerja

Singapore & Malaysia | Full-Time | Luxury Retail

About the Role

The Client Development & Relations Manager is a strategic leadership role responsible for accelerating client acquisition, engagement, retention, and lifetime value across Singapore and Malaysia. Acting as the market’s centre of excellence for client development, this role translates global client strategies into locally relevant initiatives that strengthen brand loyalty, elevate client experiences, and drive sustainable commercial growth. You will also lead the brand’s most valued client engagement strategy, ensuring delivery of exceptional, personalised experiences for our highest-value client base.

Mission

Based in Singapore, you will lead the design and execution of a market-wide client strategy that empowers retail teams to build trusted, long-term client relationships, maximise relationship-building opportunities, and deliver outstanding business performance. Working closely with Retail, CRM, Marketing, premium product, and regional leadership teams, you will ensure every client interaction is purposeful, personalised, and commercially impactful.

Key Responsibilities

Client Development & Commercial Growth

• Define and deliver the client development roadmap for Singapore and Malaysia, driving acquisition, retention, loyalty, and engagement in full alignment with business objectives.
• Partner with Store Directors and retail leadership to cultivate high-potential clients, strengthen client pipelines, and accelerate sales growth across all client segments.
• Champion adoption and optimal use of relationship management tools, CRM capabilities, and unified client insights to enable more personalised, effective engagement.
• Identify opportunities to advance client acquisition, retention, and engagement through innovative activations, market-leading practices, and data-backed recommendations.
• Lead training, coaching, and capability-building programmes that equip retail teams to grow enduring client relationships and elevate relationship management standards.
• Cultivate a culture of personalisation, hospitality, and client focus across the retail network, influencing stakeholders through compelling market insights, client intelligence, and strategic storytelling.

Client Relations & High-Value Client Engagement

• Lead the strategic engagement framework for our highest-value clients across both markets, designing bespoke experiences that deepen loyalty and reinforce premium brand positioning.
• Oversee selection and nomination processes for premium product and exclusive client access, ensuring strategic curation and meaningful participation in private events and experiences.
• Design and deliver elevated client activations, exclusive events, and relationship programmes that drive sustained engagement and brand advocacy.
• Leverage client intelligence, spending patterns, and qualitative feedback to refine personalisation and inform commercially relevant engagement strategies.
• Collaborate with retail and hospitality stakeholders to deliver seamless premium experiences, turning every touchpoint into an opportunity to strengthen client relationships.

Client Experience, Events & Brand Engagement

• Develop and implement a market-wide client activation strategy aligned with commercial priorities, seasonal campaigns, product launches, and premium initiatives.
• Plan and execute exclusive client events, activations, and bespoke experiences that support targeted acquisition, engagement, and retention goals.
• Partner cross-functionally to deliver cohesive, memorable client journeys at every stage of the relationship.

Budget Management & Performance

• Manage end-to-end client development and engagement budgets, including activations, gifting, and relationship programmes.
• Track, measure, and report on ROI across all client initiatives.
• Translate performance data into actionable insights to continuously refine programme effectiveness and commercial outcomes.

Team & Talent Development

• Lead and mentor the Client Development and Relations teams across Singapore and Malaysia, supporting career growth through regular feedback, coaching, and active advocacy for internal advancement.
• Guide teams in premium hospitality standards, data-informed decision-making, and best-in-class client engagement practices.
• Foster an inclusive, high-performance environment where team members are inspired to excel and equipped to build lasting careers.

What We’re Looking For

• Proven track record in client development, relationship management, or luxury experiential activations — ideally within fine jewellery or premium luxury goods.
• Deep understanding of the high-net-worth client landscape and cultural nuances across Singapore and Malaysia.
• Exceptional organisational and project management skills, with the ability to deliver multiple concurrent initiatives and manage diverse stakeholder groups.
• Natural hospitality presence: warm, composed under pressure, and fluent in the art of premium service and relationship building.
• Strong analytical mindset — confident translating data into actionable client strategy.
• Cultural fluency across Singapore and Malaysia markets.
• Fluent in English; proficiency in additional languages is a distinct advantage.

What We Offer

• A leadership role at the heart of one of the world’s most iconic luxury brands.
• Cross-functional exposure across markets, business functions, and a global premium brand ecosystem.
• A collaborative culture rooted in creativity, quality, and genuine care for people.
• Clear opportunities to shape your career and grow alongside the brand.

Only Shorlisted candidates will be notify