Kerja Sepenuh Masa Store Manager, Gaji tinggi MYR 6,000 + commission di Agensi Pekerjaan Second Talent Sdn. Bhd. WP Kuala Lumpur - Maukerja

• Minimum 5 years of experience in retail operations, with supervisory or management experience.

• Proven experience managing a fast-paced retail environment

• Strong leadership and people management skills

• Passion for retail, customer service, and developing high-performing teams

• Commercially driven with a strong understanding of sales performance and KPI management

• Excellent communication, interpersonal, and problem-solving skills

• Ability to communicate, influence, and build relationships with stakeholders at all levels

• Strong analytical skills with the ability to interpret retail reports and make informed business decisions

• Innovative, proactive, and customer-focused mindset

• Confident, energetic, and highly motivated

• Flexible to work shifts, weekends, and public holidays

• Bilingual in English and Mandarin to effectively engage with customers, store teams, and business stakeholders.

Customer Service

• Deliver exceptional customer service to drive customer satisfaction and long-term loyalty

• Ensure customers receive professional, friendly, and efficient service throughout their shopping experience

• Handle customer enquiries, feedback, and complaints promptly and professionally

• Drive consistency across the team to achieve the highest customer service standards

• Maintain high grooming and presentation standards for all store team members

• Develop a strong understanding of retail's Customer Service Measurement Programme (Observation Checklist) and ensure compliance

Sales & Commercial Performance

• Drive sales performance to achieve and exceed store sales targets, KPIs, and profitability

• Analyse Oracle reports, including Wall Sales Report, Branch Review Report, Top Sales Report, and other retail reports to support commercial decision-making

• Monitor and analyse Trade Review Reports, including footfall, Average Transaction Value (ATV), conversion rate, and sales trends to identify opportunities for improvement

• Maximise sales opportunities through effective use of in-store digital devices and kiosks

• Ensure product availability, stock accuracy, and effective inventory management to support sales performance

• Support promotional activities and execute company initiatives to drive business growth

Visual Merchandising

• Execute weekly visual merchandising briefs while maintaining company's visual standards

• Apply the latest visual merchandising techniques to attract customers and maximise sales opportunities

• Ensure all new arrivals, promotional products, and featured merchandise are displayed correctly and prominently

• Maintain accurate pricing, promotional signage, POS materials, and product displays

• Ensure mannequins, displays, windows, and store fixtures are updated in accordance with company guidelines

• Maintain excellent housekeeping and store presentation standards at all times

People Leadership, Training & Development

• Lead, motivate, and inspire the store team to achieve business objectives

• Develop existing team members and support internal career progression

• Conduct regular coaching sessions, training meetings, and performance discussions

• Monitor staff training progress and ensure completion of all required e-learning modules, assessments, and development programmes

• Support recruitment, onboarding, induction, and succession planning for the store

• Foster a positive, collaborative, and high-performance team culture

Store Operations

• Ensure smooth day-to-day store operations while maintaining company policies and procedures

• Support effective rostering and workforce planning to meet operational requirements

• Ensure compliance with health and safety standards, loss prevention procedures, and operational audits

• Maintain accurate operational records and ensure all store administration is completed in a timely manner

• Drive operational excellence while identifying opportunities to improve efficiency and productivity

• Competitive remuneration package
• EPF, SOCSO, PCB
• Medical and Hospitalisation Leaves
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Performance Bonus