- Outram Central Region (Singapore) Singapore
Kerja Sepenuh Masa Senior Jira Service Management (JSM) Engineer, Gaji tinggi SGD 7,500 di Cmc-apac Private Limited Central Region (Singapore) - Maukerja
Senior Jira Service Management (JSM) Engineer
Cmc-apac Private Limited
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Role Overview
Our client is seeking an experienced, hands-on Jira Service Management (JSM) engineer to implement and modernise an IT Service Management platform on GovTech SHIP-HAT JSM, including migration from the existing on-premise JSM Data Center environment.
This is not a like-for-like migration or a generic DevOps infrastructure role. The focus is on JSM engineering, ITSM workflow automation, and integrations with SHIP-HAT Jira, Confluence, GitLab and other enterprise platforms to connect service operations with software delivery.
Key Responsibilities
Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM.
Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.
Implement and improve incident, service request, problem, change and knowledge-management workflows.
Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and supported connectors.
Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work.
Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation and cutover.
Support user acceptance testing, technical documentation, operational handover and post-go-live stabilisation.
Required Experience and Skills
Proven hands-on delivery of at least one Jira Service Management implementation; experience using Jira only for issue tracking is insufficient.
Strong JSM configuration skills covering workflows, request types, forms, automation rules, SLAs, permissions and service portals.
Practical understanding of ITSM processes, particularly incident, service request, problem and change management.
Experience building automation and system integrations using REST APIs, webhooks and scripting.
Experience integrating JSM or comparable enterprise workflow platforms with other systems.
Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change-management integration.
Experience with Atlassian Jira and Confluence; able to work across IT operations and software engineering teams.
Able to own a technical workstream independently, troubleshoot issues and communicate with stakeholders.
Preferred Experience
Jira/JSM Server or Data Center-to-cloud migration, including configuration and data migration.
JSM Assets/CMDB, service catalogue design and knowledge-management integration.
Automation linking GitLab pipelines or deployments to ITSM change and incident processes.
ITIL certification or experience in a highly governed enterprise/public-sector environment.
AIOps or AI-enabled ITSM, such as incident summarisation, ticket classification, knowledge recommendations or intelligent routing.
CVs should clearly identify JSM implementation projects, the candidate's personal implementation responsibilities, and examples of automation or integrations delivered. Generic DevOps profiles without demonstrable JSM implementation experience are not suitable.
Company Overview – CMC APAC
CMC APAC Pte. Ltd.
, a member of
CMC Global
under
CMC Corporation,
is a Singapore-based regional hub delivering ICT and digital transformation solutions across the Asia-Pacific region.
As the Asia-Pacific arm of CMC Global, CMC APAC extends the Group’s technological expertise into one of the world’s most dynamic digital markets. Building on a strong foundation as a leading digital transformation (DX) provider in Vietnam, we serve as a strategic hub for delivering AI, Data, Cloud, and next-generation technology solutions across the region.
About CMC Global
CMC Global is a leading technology and AI transformation services provider, serving over 300 global clients across industries such as:
Banking & Financial Services
Healthcare
Manufacturing
Automotive
The company delivers end-to-end solutions in AI, Data, Cloud, and Digital Transformation, supporting enterprises in solving complex business challenges at scale.
Founded in 2017, CMC Global builds upon the long-standing legacy of CMC Corporation (established in 1993), one of Vietnam’s leading technology groups, with a vision to bring Vietnamese ICT solutions to the global market.
Global Presence & Capabilities
With an international network spanning Asia-Pacific, Europe, and North America, CMC Global provides:
24/7 global delivery capability
Strong engineering talent pool
Scalable and cost-effective delivery models
At CMC APAC, we combine global delivery excellence with local market expertise to support enterprises in achieving:
Operational efficiency
Business growth
Sustainable, long-term value
Learn More
CMC APAC: https://cmc-apac.sg/
CMC Global: *************
Our client is seeking an experienced, hands-on Jira Service Management (JSM) engineer to implement and modernise an IT Service Management platform on GovTech SHIP-HAT JSM, including migration from the existing on-premise JSM Data Center environment.
This is not a like-for-like migration or a generic DevOps infrastructure role. The focus is on JSM engineering, ITSM workflow automation, and integrations with SHIP-HAT Jira, Confluence, GitLab and other enterprise platforms to connect service operations with software delivery.
Key Responsibilities
Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM.
Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.
Implement and improve incident, service request, problem, change and knowledge-management workflows.
Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and supported connectors.
Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work.
Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation and cutover.
Support user acceptance testing, technical documentation, operational handover and post-go-live stabilisation.
Required Experience and Skills
Proven hands-on delivery of at least one Jira Service Management implementation; experience using Jira only for issue tracking is insufficient.
Strong JSM configuration skills covering workflows, request types, forms, automation rules, SLAs, permissions and service portals.
Practical understanding of ITSM processes, particularly incident, service request, problem and change management.
Experience building automation and system integrations using REST APIs, webhooks and scripting.
Experience integrating JSM or comparable enterprise workflow platforms with other systems.
Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change-management integration.
Experience with Atlassian Jira and Confluence; able to work across IT operations and software engineering teams.
Able to own a technical workstream independently, troubleshoot issues and communicate with stakeholders.
Preferred Experience
Jira/JSM Server or Data Center-to-cloud migration, including configuration and data migration.
JSM Assets/CMDB, service catalogue design and knowledge-management integration.
Automation linking GitLab pipelines or deployments to ITSM change and incident processes.
ITIL certification or experience in a highly governed enterprise/public-sector environment.
AIOps or AI-enabled ITSM, such as incident summarisation, ticket classification, knowledge recommendations or intelligent routing.
CVs should clearly identify JSM implementation projects, the candidate's personal implementation responsibilities, and examples of automation or integrations delivered. Generic DevOps profiles without demonstrable JSM implementation experience are not suitable.
Company Overview – CMC APAC
CMC APAC Pte. Ltd.
, a member of
CMC Global
under
CMC Corporation,
is a Singapore-based regional hub delivering ICT and digital transformation solutions across the Asia-Pacific region.
As the Asia-Pacific arm of CMC Global, CMC APAC extends the Group’s technological expertise into one of the world’s most dynamic digital markets. Building on a strong foundation as a leading digital transformation (DX) provider in Vietnam, we serve as a strategic hub for delivering AI, Data, Cloud, and next-generation technology solutions across the region.
About CMC Global
CMC Global is a leading technology and AI transformation services provider, serving over 300 global clients across industries such as:
Banking & Financial Services
Healthcare
Manufacturing
Automotive
The company delivers end-to-end solutions in AI, Data, Cloud, and Digital Transformation, supporting enterprises in solving complex business challenges at scale.
Founded in 2017, CMC Global builds upon the long-standing legacy of CMC Corporation (established in 1993), one of Vietnam’s leading technology groups, with a vision to bring Vietnamese ICT solutions to the global market.
Global Presence & Capabilities
With an international network spanning Asia-Pacific, Europe, and North America, CMC Global provides:
24/7 global delivery capability
Strong engineering talent pool
Scalable and cost-effective delivery models
At CMC APAC, we combine global delivery excellence with local market expertise to support enterprises in achieving:
Operational efficiency
Business growth
Sustainable, long-term value
Learn More
CMC APAC: https://cmc-apac.sg/
CMC Global: *************
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