Kerja Sepenuh Masa, IT - Innovation Manager di AKG Singapore West Region (Singapore) - Maukerja

The IT & Innovation Manager will play a key role in shaping and leading AKG Singapore's technology, innovation, and digital transformation agenda.

Reporting directly to the Managing Director, this role will identify innovative solutions that improve operational efficiency, service delivery, and business performance — while overseeing the organisation's IT environment and managing external technology partners.

This is a strategic and project-focused role for someone who enjoys going beyond traditional IT operations, combining innovation leadership, AI and automation, digital transformation, IT governance, vendor management, and technology project delivery.

The successful candidate will have the opportunity to define how technology is used across AKG Singapore and directly influence the organisation's continued growth and future business opportunities. This is a founder-level IT opportunity: the governance structure, innovation roadmap, and team will be built by the person in the role.

Key Responsibilities

Innovation & Digital Transformation

• Serve as the organisation's innovation lead by independently identifying emerging technologies, market best practices, and new opportunities.
• Drive the evaluation, pilot, and implementation of AI, automation, and digital solutions.
• Independently identify process waste, non-value-adding activities, and productivity improvement opportunities — including benchmarking against market solutions and competitor practices.
• Develop technology recommendations that improve operational efficiency, service delivery, and client outcomes.
• Support innovation-related components of tenders, government submissions, and strategic business initiatives.
• Collaborate with internal and global stakeholders to share best practices and technology innovations.
• Help position AKG Singapore as a leader in technology-enabled employment and workforce services.

AI Digital Capability Building

• Lead and coordinate organisation-wide AI adoption initiatives and digital capability programmes.
• Promote the responsible and practical use of Generative AI and emerging technologies.
• Evaluate and manage AI-related platforms, licensing, and implementation opportunities.
• Partner with business teams to identify practical AI and automation use cases across service delivery and operations.
• Build organisational awareness and capability around digital transformation and innovation.

Technology Project Management

• Lead the planning, implementation, and delivery of technology projects across the organisation.
• Manage project portfolios, timelines, budgets, risks, and stakeholder communications.
• Oversee the implementation and optimisation of CRM systems, business applications, and digital platforms.
• Coordinate the development and enhancement of reporting dashboards, automated workflows, and system integrations.
• Lead systems consolidation and integration initiatives across business functions.
• Drive successful adoption of technology solutions through stakeholder engagement and change management.

IT Governance & Infrastructure

• Take overall responsibility and accountability for IT operations across the organisation.
• Manage and oversee relationships with outsourced IT providers and technology vendors.
• Develop and maintain effective IT governance frameworks, policies, and procedures.
• Ensure the availability, security, and integrity of organisational systems, networks, and data.
• Establish governance around data retention, email archiving, SharePoint lifecycle management, and access controls.
• Identify technology risks and security vulnerabilities and implement appropriate mitigation strategies.
• Ensure compliance with regulatory, contractual, data sovereignty, and cybersecurity requirements.
• Collaborate with stakeholders to develop and maintain business continuity and disaster recovery plans.
• Evaluate vendor performance, contract value, and service delivery standards.

Data, Reporting & Business Performance

• Support data governance, data quality improvement, and reporting initiatives.
• Work closely with operational and business intelligence stakeholders to strengthen reporting capabilities.
• Ensure the development and maintenance of dashboards and performance reporting tools.
• Support data integrity requirements for audits, compliance reporting, complaints management, and contract delivery.
• Collaborate with Finance and Operations to improve reporting, reconciliation, and business insights.

Leadership & Stakeholder Management

• Develop and communicate the organisation's IT and innovation strategy and roadmap.
• Build strong relationships with senior leaders, operational teams, vendors, and external stakeholders.
• Present technology recommendations and business cases to senior management.
• Support organisational planning through technology forecasting and roadmap development.
• Oversee IT-related budgeting, procurement, and resource planning.
• Provide leadership and mentoring to future IT team members as the function grows.

Skills & Experience

• Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 5 years of experience in IT management, technology leadership, digital transformation, or related roles.
• Proven ability to independently identify process waste, non-value-adding activities, and productivity improvement opportunities — including benchmarking against market solutions and competitor practices.
• Comfortable operating as the sole IT and innovation lead, with the ability to independently originate, frame, and drive initiatives without a supporting IT team or analytical function.
• Proven experience managing technology projects from concept through implementation.
• Strong vendor and outsourced service provider management experience.
• Experience developing IT governance frameworks, policies, and procedures.
• Working knowledge of Microsoft 365 technologies including SharePoint, Teams, OneDrive, Outlook, and Copilot.
• Experience with CRM platforms, systems integration, and data quality management.
• Strong understanding of cloud technologies, cybersecurity principles, and IT infrastructure.
• Excellent stakeholder management and communication skills.
• Strong analytical, problem-solving, planning, and project management capabilities.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Key Competencies

• Strategic & Analytical Thinking — including independent problem origination, market scanning, and business case development
• Innovation & Continuous Improvement
• Commercial Acumen
• Project & Change Management
• Stakeholder Engagement
• Vendor Management
• Leadership & Influence
• Problem Solving & Decision Making
• Communication & Presentation Skills
• Adaptability & Resilience