- ENVO BPO Services Sdn Bhd – Block D-2-36, Jalan Sungai Jernih 8/1, Seksyen 8, Petaling Jaya, 46050 Selangor Petaling Jaya Selangor Malaysia 46050

Lokasi Kerja
Penerangan Kerja
Kelayakan
Language Skills:Proficiency inEnglish and Malay
Shift Flexibiliity : 12.00pm - 8.00pm (Monday - Friday) / 9.00am-6.00pm (Monday-Saturday)
Adaptability: Openness to undergo intensive product and system training (typically 2 weeks) to master campaign-specific knowledge.
Communication: Strong interpersonal skills with the ability to remain professional and empathetic in high-pressure environments.
Education: Minimum SPM, Diploma, or Degree in any field; fresh graduates are encouraged to apply for contract positions
Tanggungjawab
Omnichannel Support: Manage outbound customer interactions via voice calls, emails, chat system
System Proficiency: Accurately record customer data and interaction logs using various CRM tools
Performance Excellence: Consistently meet or exceed campaign-specific Key Performance Indicators (KPIs), including Average Handling Time (AHT), Answer Rate, and Quality Assurance (QA) scores.
Data Integrity: Strictly adhere to data security protocols to ensure the confidentiality of customer databases and sensitive project information
Manfaat
TAMAN JAYA
0.3 km
ASIA JAYA
1.1 km
UNIVERSITI
2.0 km
Peringatan Penting
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