- Choa Chu Kang Southwest (Singapore) Singapore
Kerja Sepenuh Masa Customer Service Manager (Training - Support Team Lead), Gaji tinggi SGD 6,000 di HABITAP PTE. LTD. Southwest (Singapore) - Maukerja
Customer Service Manager (Training - Support Team Lead)
HABITAP PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Habitap provides mobile apps, web portals and hardware systems for building access, visitor registration and other building services.
We are looking for an experienced customer service leader to manage our hotline team, conduct customer training and handle escalated issues. You will help us train customers more effectively, respond promptly and keep customers satisfied.
Key responsibilities
Manage and coach hotline staff to provide clear, timely responses and consistent follow-up to end users on issues involving Habitap’s mobile apps, web portals and access control hardware.
Handle escalated complaints and difficult customer conversations calmly and logically.
Identify recurring hotline issues, visit customer sites as needed, and gather the facts. Clearly communicate problems and their impact to our internal technical teams, and propose improvements to training, support and product features.
Coordinate issue resolution, keep customers updated and follow through until closure.
Conduct product training for building management teams, concierge staff and customer administrators.
Prepare training materials and improve training methods so customers can use our products confidently.
Attend council meetings and other customer meetings (expected to be in the evenings and at weekends).
What we arelooking for
Experience managing a customer service or support team.
Enjoy interactions with end users and working with them to resolve issues.
A proven ability to handle demanding customers and resolve difficult situations confidently and professionally while protecting the company’s interests.
Able to listen carefully, ask the right questions and explain problems clearly.
Strong communication and presentation skills.
Organised, dependable and persistent in following up on outstanding matters.
Experience with building management or technology services is an advantage.
Prior knowledge of Habitap’s products is not required and can be developed. We value sound judgement, logical thinking and strong customer-handling skills.
Job details
Location:
Office at Bukit Batok, with visits to customer sites across Singapore.
Working hours:
Monday to Friday, 830am–615pm.
After-hours meetings:
Typically one evening or weekend meeting per week
Emergency support:
Must be willing to be contactable outside office hours to receive emergency support calls, assess the situation and coordinate with the relevant internal teams.
Habitap (
*************
) is Asia’s first fully integrated smart living management system that seamlessly combines smart controls, community management and lifestyle offerings – three key features for modern day smart living – into a single platform. Harnessing the technology behind Internet of Things (IoT), Habitap aims to create better living, greater convenience and efficiency for commercial, residential and various spaces.
**
We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy (*************), and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Consequences of Not Consenting and/or Providing Personal Data for Transaction/Service/Application
Please be noted that should you not consent and provide use with the relevant personal data to fulfil the “Purposes” of collection, use and disclosure of your personal data by Habitap, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment
You may refer and access our website (*************) for more information.
We are looking for an experienced customer service leader to manage our hotline team, conduct customer training and handle escalated issues. You will help us train customers more effectively, respond promptly and keep customers satisfied.
Key responsibilities
Manage and coach hotline staff to provide clear, timely responses and consistent follow-up to end users on issues involving Habitap’s mobile apps, web portals and access control hardware.
Handle escalated complaints and difficult customer conversations calmly and logically.
Identify recurring hotline issues, visit customer sites as needed, and gather the facts. Clearly communicate problems and their impact to our internal technical teams, and propose improvements to training, support and product features.
Coordinate issue resolution, keep customers updated and follow through until closure.
Conduct product training for building management teams, concierge staff and customer administrators.
Prepare training materials and improve training methods so customers can use our products confidently.
Attend council meetings and other customer meetings (expected to be in the evenings and at weekends).
What we arelooking for
Experience managing a customer service or support team.
Enjoy interactions with end users and working with them to resolve issues.
A proven ability to handle demanding customers and resolve difficult situations confidently and professionally while protecting the company’s interests.
Able to listen carefully, ask the right questions and explain problems clearly.
Strong communication and presentation skills.
Organised, dependable and persistent in following up on outstanding matters.
Experience with building management or technology services is an advantage.
Prior knowledge of Habitap’s products is not required and can be developed. We value sound judgement, logical thinking and strong customer-handling skills.
Job details
Location:
Office at Bukit Batok, with visits to customer sites across Singapore.
Working hours:
Monday to Friday, 830am–615pm.
After-hours meetings:
Typically one evening or weekend meeting per week
Emergency support:
Must be willing to be contactable outside office hours to receive emergency support calls, assess the situation and coordinate with the relevant internal teams.
Habitap (
*************
) is Asia’s first fully integrated smart living management system that seamlessly combines smart controls, community management and lifestyle offerings – three key features for modern day smart living – into a single platform. Harnessing the technology behind Internet of Things (IoT), Habitap aims to create better living, greater convenience and efficiency for commercial, residential and various spaces.
**
We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy (*************), and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Consequences of Not Consenting and/or Providing Personal Data for Transaction/Service/Application
Please be noted that should you not consent and provide use with the relevant personal data to fulfil the “Purposes” of collection, use and disclosure of your personal data by Habitap, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment
You may refer and access our website (*************) for more information.
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