Kerja Sepenuh Masa 26997562 Senior Active Directory Engineer, Gaji tinggi SGD 12,000 di CITIBANK N.A. East Region (Singapore) - Maukerja

As the Senior Active Directory Engineer, you will be working to bring multiple groups together and managing projects to drive Citi forward in all these areas:

·        Monitoring, maintenance and support of Microsoft Windows AD servers; ensuring that global standards are maintained.

·        Resolution of customer incident tickets relating to services supported within defined timeframes.

·        Work on troubleshooting and resolving complex problems. Performing application setup and integration, diagnosing issues with applications running on servers or in microservices

·        Host cross platform and cross organization calls to get stakeholders involved and drive inclusion.

·        Provide on call support for the Global AD Infrastructure.

·        Identification, analysis, ownership and resolution of repeat incidents leading to permanent resolution.

·        Work with OnPrem Engineering & Azure engineering architects to help Plan, build, integrate, administer, and support on-prem and multiple cloud-based platforms.

·        Delivery of work packages assigned to the group by central project managers, and of tasks assigned by the group manager.

·        Identify opportunities for continuous process improvements to existing processes, or definition of new processes/procedures and updating documentation as necessary.

·        Risk and Compliance – Partner closely with OS Operation and Risk teams to build systemic process that help maintain Citi’s system desired state and enforce compliance.​

Requirements:

·        The ideal candidate will also have prior experience in Active Directory operations and multi-team technical leadership for large complex environments.

·        Expert level knowledge of Microsoft On-Prem and Azure AD, Exchange, Windows Server OS (2016, 2019, 2022), and good understanding with SCCM and SCOM.

·        Interface with various multi-regional internationally diverse teams and guide them to a common goal to archive success.

·        Willingness to learn new technologies & concepts; while being ready to dive deep into complex problems

·        Capable of designing, deploying and supporting complex solutions.

·        Must be able effectively communicate with the senior management, customers and end-users.

·        Demonstrated ability to engage in senior level technology decision maker discussions

·        A passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.

Ideally the candidate will also have these core competencies:

·        Solid understanding of Citi Microsoft tool sets and operational control.

·        Ability to communicate across perceived organizational boundaries and break down silos to achieve global synergy.

·        Ability to lead multi-faceted groups to a common goal.

·        Extensive experience with Service Now for Changes and Incidents

·        Ability to interpret large reports and plan related actions needed.

·        Balance tactical and strategic goals into a stable and manageable operational framework.