- Manage daily hostel operations, bookings, tenant check-in/check-out and room allocation.
- Handle tenant and guest enquiries, feedback, reviews and complaints.
- Monitor room occupancy and conduct regular room inspections.
- Ensure hostel cleanliness, safety, discipline and enforcement of house rules.
- Supervise housekeeping, cleaning and maintenance staff.
- Coordinate maintenance, repairs and property upkeep.
- Manage rental collection, monitor outstanding payments and follow up on arrears.
- Maintain tenant records, bookings, inventory and operational records.
- Assist with social media marketing, hostel promotions and online advertisements.
- Prepare operational reports and provide regular updates to management.
JOB REQUIREMENTS
- Previous experience in hostel, hotel, homestay or property management is required.
- Experience in handling tenants, guests, bookings and daily accommodation operations.
- Experience supervising housekeeping or maintenance staff.
- Good communication, leadership and problem-solving skills.
- Responsible, organised, proactive and able to work independently.
- Able to handle complaints and manage day-to-day operational issues.
- Basic computer skills and knowledge of administrative record-keeping.
WHAT WE ARE LOOKING FOR
We are looking for someone with hands-on management experience who can take responsibility for daily hostel operations, supervise staff and ensure the property is well-managed.
Interested candidates are welcome to apply!
Pay: RM3,000.00 - RM8,000.00 per month
Work Location: In person