Kerja Sepenuh Masa, Central Bakery Kitchen Operations Manager di Plain Vanilla Bakery - Maukerja

The Operations Manager (Central Kitchen) is responsible for ensuring the smooth and efficient functioning of Plain Vanilla’s Central Kitchen (CK) operations. This includes overseeing facilities and maintenance, managing order fulfilment processes, supervising logistics, and ensuring food quality, safety, and regulatory compliance. The goal is to create an efficient, safe, and pleasant working environment that supports day-to-day operations and scales with the company’s growth.

Responsibilities

Order Fulfilment

• Supervise day-to-day order fulfilment operations and ensure all online, catering and wholesale orders are dispatched accurately and on time.
• Implement and enforce clear SOPs for order processing, packing, dispatch, and handovers.
• Maintain a high standard of customer service and product presentation.
• Manage the roster for order fulfilment staff and recruit part-timers as needed to meet demand.

Logistics

• Oversee the delivery team and scheduling to ensure efficiency, cost control and high delivery service standards.
• Work closely with store managers and online sales team to meet delivery SLAs.
• Monitor delivery performance and customer satisfaction feedback.

Facilities Management

• Oversee maintenance of all CK infrastructure (air-conditioning, plumbing, lighting, etc.).
• Manage third-party vendor contracts (cleaning, pest control, repairs, etc.).
• Liaise with MCST and government agencies (e.g. SFA, NEA) on inspections, compliance and follow-ups.
• Troubleshoot urgent issues swiftly to minimise disruption to production and fulfilment.

Quality & Compliance

• Ensure product QC checks are routinely performed before dispatch.
• Maintain SFA and other licensing compliance records.
• Support audits, documentation and continuous improvements in food safety and hygiene.

Requirements

• Prior experience in F&B operations, logistics, or facilities management preferred.
• Hands-on, solutions-oriented mindset with strong organisational skills.
• Ability to manage shift-based teams and part-timers effectively.
• Comfortable with Microsoft Excel, Word, and PowerPoint for planning, documentation and reporting.
• Calm under pressure and responsive to operational emergencies.

Founded in 2011, Plain Vanilla is a homegrown bakery-cafe on a mission to bring comfort classics, warm hospitality, and beautifully designed spaces into the neighbourhoods we call home. More than a decade on, we're still focused on honouring the tried-and-true with the best ingredients we can find, and celebrating life’s simple pleasures with our community.
Good work matters to us and so does having each other’s backs. As our team grows, we’d love for people who feel the same to join us as we build towards becoming one of Singapore’s most well-loved food and hospitality names, and one day share what we do beyond our shores.
Browse our open positions below or find out more about our weekly Recruitment Open House via WhatsApp: https://*************

Job Type: fulltime

Education: No education required

Work location: On-site

Plain Vanilla Bakery Central Kitchen. 239 Pandan Lp, Singapore, Singapore, 128425