Kerja Sepenuh Masa, Operations Support Officer (Commercial) di SRKay Consulting Group Federal Territory - Maukerja

Hiring: Operations Support Officer (Commercial)

Location: Kuala Lumpur, Malaysia

Experience: 2–3 years

Key Responsibilities

• Process commercial insurance transactions, requests, renewals, endorsements, and policy documentation accurately and within agreed timelines.
• Ensure all processing activities comply with underwriting instructions, company policies, and established procedures.
• Maintain accurate data entries, system updates, and documentation for audit purposes.
• Meet productivity, turnaround time (TAT), and quality targets.
• Coordinate with underwriters, regional operations teams, and internal stakeholders to resolve processing issues.
• Support quality reviews, audits, training, and continuous improvement initiatives.
• Identify opportunities to improve workflows, operational efficiency, and processing accuracy.

Requirements

• Minimum 2–3 years of experience in commercial insurance, underwriting support, or insurance processing.
• Experience in policy servicing, endorsements, renewals, policy issuance, or underwriting documentation.
• Understanding of commercial/general insurance processes and the policy lifecycle.
• Experience using insurance systems, policy administration platforms, workflow tools, or CRM applications.
• Strong attention to detail and ability to meet defined TAT, productivity, and accuracy targets.
• Good communication, coordination, and problem-solving skills.
• Ability to work collaboratively with regional teams and follow established procedures.

Interested candidates: Please share your updated CV to *************