- Singapore Central Region (Singapore) Singapore
Kerja Sepenuh Masa Service Desk Engineer | Up to $2500** | Entry Level**, Gaji tinggi SGD 2,500 di ALPHAEUS PTE. LTD. Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.
Receive and answer all users' IT service request calls.
Requirements:
Min Nitec in any disciplines
With IT technical support experience or call centre experience is a plus
Strong communication and customer service skills.
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
Entry and junior position is available
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.
Receive and answer all users' IT service request calls.
Requirements:
Min Nitec in any disciplines
With IT technical support experience or call centre experience is a plus
Strong communication and customer service skills.
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
Entry and junior position is available
Peringatan Penting
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