- North Bridge Road Downtown Core Central Region (Singapore) Singapore
Kerja Sepenuh Masa Guest Services Manager - Duty Manager, Gaji tinggi SGD 4,000 di Grand Park City Hall Central Region (Singapore) - Maukerja
Guest Services Manager - Duty Manager
Grand Park City Hall
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.
If you share our passion for service, we invite you to join us.
Discover your passion. Discover Love at Grand Park City Hall.
Job Responsibilities
Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.
Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.
Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.
Ensure all service standards are adhered and constructive feedback are provided to enhance performance.
Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation or guiding guests to their destination within the hotel and that guests’ complaints are handled with tact and diplomacy.
Review arrival list for all arrivals, taking note of VIPs and those with special requests.
Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.
Ensure complete guest database are obtained.
Prepare relevant reports for distribution to all departments.
Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
Ensure keys in their custody are issued only to authorized personnel.
Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.
Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.
Initiate correspondence regarding enquiries, reservations, and complaints.
Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.
Knowledgeable on emergency procedures as part of a first response team.
Perform any other job tasks as assigned.
Job Requirements
At least 2 years of working experience in a similar capacity.
Outgoing, meticulous and service-oriented.
Knowledge of Opera system is an added advantage.
Company Overview
Headquartered in Singapore, Park Hotel Group is one of Asia Pacific’s leading hospitality companies. Established in 1961, Park Hotel Group’s growing presence in the region today comprises of nearly 30 hotels and resorts operating or under development across 11 key destinations. With a focus on expanding across Asia Pacific and meeting the changing needs of travellers today, Park Hotel Group has a brand portfolio featuring its luxury Grand Park, its upscale Park Hotel and its midscale Destination, as well as Park Rewards, its dedicated loyalty programme that rewards guests, diners and corporate bookers. Find out more about Park Hotel Group at
*************
, get our latest news on
*************
and connect with us on social -
Facebook
,
LinkedIn
and
Instagram
.
Why Join Us?
At Park Hotel Group, People and Planet are at the heart of why we do what we do.
We believe in investing in the future to improve guest experiences, develop our team members for their professional growth, support our community to improve lives and conserve the environment to retain the beauty of the destinations we are at. We are also constantly challenging the way we work to build hotels of the future and set new benchmarks of experience and hospitality.
If you’re one who welcomes challenges, pursues excellence, has a passion for connecting with people and wants to make a difference with your work, come and explore the many diverse career paths with us today!
If you share our passion for service, we invite you to join us.
Discover your passion. Discover Love at Grand Park City Hall.
Job Responsibilities
Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.
Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.
Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.
Ensure all service standards are adhered and constructive feedback are provided to enhance performance.
Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation or guiding guests to their destination within the hotel and that guests’ complaints are handled with tact and diplomacy.
Review arrival list for all arrivals, taking note of VIPs and those with special requests.
Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.
Ensure complete guest database are obtained.
Prepare relevant reports for distribution to all departments.
Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
Ensure keys in their custody are issued only to authorized personnel.
Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.
Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.
Initiate correspondence regarding enquiries, reservations, and complaints.
Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.
Knowledgeable on emergency procedures as part of a first response team.
Perform any other job tasks as assigned.
Job Requirements
At least 2 years of working experience in a similar capacity.
Outgoing, meticulous and service-oriented.
Knowledge of Opera system is an added advantage.
Company Overview
Headquartered in Singapore, Park Hotel Group is one of Asia Pacific’s leading hospitality companies. Established in 1961, Park Hotel Group’s growing presence in the region today comprises of nearly 30 hotels and resorts operating or under development across 11 key destinations. With a focus on expanding across Asia Pacific and meeting the changing needs of travellers today, Park Hotel Group has a brand portfolio featuring its luxury Grand Park, its upscale Park Hotel and its midscale Destination, as well as Park Rewards, its dedicated loyalty programme that rewards guests, diners and corporate bookers. Find out more about Park Hotel Group at
*************
, get our latest news on
*************
and connect with us on social -
,
and
.
Why Join Us?
At Park Hotel Group, People and Planet are at the heart of why we do what we do.
We believe in investing in the future to improve guest experiences, develop our team members for their professional growth, support our community to improve lives and conserve the environment to retain the beauty of the destinations we are at. We are also constantly challenging the way we work to build hotels of the future and set new benchmarks of experience and hospitality.
If you’re one who welcomes challenges, pursues excellence, has a passion for connecting with people and wants to make a difference with your work, come and explore the many diverse career paths with us today!
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