Kerja Sepenuh Masa, Customer Service di Devloit Federal Territory - Maukerja

Job Opening: Customer Service (English)

Location: EQ Plaza, Kuala Lumpur, Malaysia

Work Setup: Onsite

Employment Type: Full-Time

About the Role

Roles & Responsibilities

–JOB DESCRIPTION:

Position Summary:

Job Expectation

• s:Understand customer enquiries and respond via applicable channels: email, chat and call
• s.Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Skills Required

• Bachelor's Degree in any discipline
• Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
• Excellent Customer Service Skills.

How to A

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