Kerja Sepenuh Masa, Senior Account Manager di XN Global Health Insurance - Maukerja

About the job

This is a full-time hybrid role for a Senior Account Manager located in Singapore. Reporting to the Head of Account Management, the Senior Account Manager is responsible for retaining and supporting a portfolio of corporate and individual clients, working closely with our intermediary partners. This role requires handling the day-to-day servicing needs while also taking ownership of underwriting coordination, renewal negotiations, and payment follow-up and coordination with the rest of the account management team.

Key Responsibilities

• Serve as the main point of contact for intermediaries and brokers, handling day-to-day requests and queries via email and phone.
• Ensure timely processing and management of renewals, meeting service level agreements.
• Work closely with the Business Development team to support the onboarding and implementation of new policies, including COI, policy document issuance, and premium release.
• Coordinate and deliver joint employee engagement sessions with brokers for clients either virtually or onsite for renewed groups.
• Collaborate with internal departments including Claims, Finance, and Underwriting to resolve issues (if any) and ensure smooth servicing.
• Communicate underwriting decisions clearly and accurately to brokers.
• Coordinate and manage policy renewals, including negotiating renewal terms with brokers in collaboration with the underwriting team.
• Raise and follow up on system-related issues or enhancements with relevant departments.
• Provide first-level responses to intermediary queries, coordinating with internal stakeholders to follow through.
• Maintain accurate records and portfolio reporting to support internal tracking and ensure team targets are met.
• Assist with other ad hoc duties as assigned.

Experience, Education, and other requirements:

• Bachelor’s Degree or equivalent education.
• Minimum 5 years’ experience of client/account management, preferably in the employee benefits insurance industry.
• Certificates in General Insurance and Health Insurance
• Proficiency in Office 365 programs [e.g., Outlook, Word, Excel]
• Added advantage if familiar with Salesforce
• Able to prioritise workloads in order to meet deadlines and work effectively across cross-functional teams.
• Comfortable working in a fast-paced, dynamic environment with the ability to adapt to evolving business needs.

About XN Global

XN Global, a fully owned subsidiary of the Henner Group, operates as an independent Managing General Agent (MGA) with over 13 years of industry leadership in global health insurance. With a bold mission to deliver innovative insurance solutions that foster peace of mind for individuals, families and businesses worldwide, our vision centres on becoming the premier provider of international health insurance - renowned for expertise, professionalism and exceptional customer experience.