Job Summary
Oversee daily shop operations and lead a team of beauticians to deliver high-quality wellness services. Manage customer satisfaction, inventory, and compliance with health and safety standards to ensure smooth and efficient business performance.
Responsibilities
Oversee day-to-day shop operations, including staff scheduling and managing client appointments to ensure smooth customer flow
Hire, train, and supervise beauticians to maintain team performance and meet quality and service standards
Deliver excellent customer service by addressing client complaints and implementing feedback-driven improvements
Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate inventory
Ensure compliance with health, safety, and hygiene protocols by training staff and maintaining equipment sanitation
Preferred competencies and qualifications
Experience in the wellness and related hospitality industry
Ability to motivate and lead a team to deliver high-quality service
Strong attention to detail to uphold cleanliness, safety, and service standards
Passion for wellness and self-care
Friendly and cheerful personality
Availability to work on weekends and public holidays