About the role
We are seeking a reliable and customer-oriented Sports Club Associate to help oversee the daily operations of our padel club, on a flexible 24-hour-a-week schedule, while providing a positive experience for all members and guests.
Key responsibilities
- Manage day-to-day operations, including guest interactions, facility navigation, and court check-ins/check-outs, cancellations, and rescheduling accurately and efficiently
- Ensure courts and surrounding areas are safe, clean, and in top playing condition, and that guests adhere to the club's house rules
- Manage cleaners and maintenance
- Oversee rental and sales of padel equipment (rackets, balls, etc.), including restocking and display
- Manage opening and closing procedures of the club
- Ensure smooth shift handovers and communication with the team, coaches, and directors
- Strictly adhere to the club's operating procedures (music, lighting, displays, etc.)
- Respond to inquiries related to the facility, services, programs, and events via WhatsApp, PlaybyPoint messages, phone, and email, and maintain strong customer relationships
- Address booking issues, complaints, or feedback promptly and professionally to foster a positive and engaging environment for all visitors
- Monitor WhatsApp community groups and support community engagement, encourage interaction, and assist with basic player matchmaking for open games, coaching sessions, and social tournaments
About you
- Able to work 24–28 hours per week (Preferably in morning shift!)
- Friendly, approachable, and reliable
- Customer service experience preferred but not required
- Candidates available on weekday mornings preferred; flexibility in scheduling is welcome
Benefits
- Complimentary free court portion for personal use
- Flexible working schedule
- Supportive and collaborative team environment
- Opportunity to contribute ideas toward club initiatives
How to Apply
Interested candidates may submit their CV to *************
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
- Flexible schedule
- Free parking
Work Location: In person