Kerja Sepenuh Masa Patient Service Executive (Admissions and Discharge, Hospital) #HRY, Gaji tinggi SGD 3,500 di RECRUIT EXPRESS PTE LTD Islandwide (Singapore) - Maukerja

• Establish and review all registration, admission, financial counselling, billing & payment processes, ensuring urgent cases are fast-tracked for immediate admission and/or discharge.
• Review and conduct audit checks on cashier collections, day end closing and daily banking of cash and cheques.
• Prepare Patient Service Officer's duty roster to ensure adequate coverage of all service centres managed by Admission & Discharge.
• Assist staff members with or personally attend to customers' enquiries and feedback. Maintain good rapport with patients, doctors, clinic staff, insurance providers and the general public.
• Ensure that queries/issues are attended to efficiently within established service standards.
• Manage team members' performance and perform appraisal.
• Run roll calls and staff briefings.
• Manage accounts receivable, refunds, payments to doctors, top up deposits, Medisave/ Medishield/ insurance reimbursements.
• Plan and schedule training programmes of Patient Service Officer in the MediTech Expanse system and SOP compliance.
• Provide coaching and guidance to new staff.
• Manage the staff roster.
• Manage, track and review Key Performance Indicators for Admission & Discharge.
• Assist in continuous improvement projects.
• Work closely with all stakeholders in the management of patients' journey in the hospital.
• Provide prompt, polite, and attentive service to patients and their next of kin.
• Participate in committees as assigned.
• Perform any other duties as assigned.

Job Requirements

• Diploma or Degree holder.
• At least 2-3 years of experience in admission & discharge in the healthcare sector.

Interested applicants, please email your updated CV to ************* or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel: Lim Ruo Yi, Rachel (R23116144)

Company EA license No.: Recruit Express Pte Ltd (99C4599)