Key Responsibilities
1.Capacity & Scheduling
- Forecast service demand and plan workshop capacity (bays, technicians, manpower)
2.Performance & Reporting
- Track KPIs (revenue, efficiency) and report against targets
- Analyze service and warranty trends to spot gaps and improvement areas
3.Network Support
- Work with distributors/dealers to align capacity planning with demand
- Support rollout of campaigns and maintenance packages
4.Readiness & Training
- Assess network readiness (tooling, facilities, technician skills) for new launches
- Support HQ in planning training curricula
5.Process Improvement
- Streamline booking/scheduling workflows and support digital tools (e.g., online booking)
6.Cross-Functional Coordination
- Align with Service Operations, Parts, Marketing, Warranty, and OEM/HQ as needed
Any other jobs assigned.
Qualifications
- Diploma/Degree in Business, Engineering, or related field
- 2–5years in aftersales or service planning
- Strong analytical/forecasting skills, proficient in Excel/DMS
Key Competencies
•
Analytical:
Strong forecasting and capacity-planning mindset
•
Coordination & Communication:
Able to align multiple departments/stakeholders
•
Attention to Detail:
Accuracy in scheduling, reporting, and forecasting
•
Problem-Solving:
Proactively resolves bottlenecks in service throughput
•
Customer Focus:
Plans with service experience and satisfaction in mind
BYD (SINGAPORE) PTE.LTD
We are one of China’s largest companies and has successfully expanded globally. Specializing in battery technologies, our green mission to “solve the whole problem” has made us the industry pioneers and leaders in several high-tech sectors including High-efficiency Automobiles, Electrified Public Transportation, Environmentally Friendly Energy Storage, Affordable Solar Power and Information Technology and Original Design Manufacturing (ODM) services.
BYD (Singapore) Pte. Ltd. was established to develop the electrification of transportation solutions for local customers, which includes electric cars, buses, forklifts and new energy products.