Responsibilities
Housekeeping
Lead and manage the housekeeping team, including room attendants and cleaners, to consistently meet cleanliness standards
Assign daily cleaning schedules and monitor task completion to ensure timely service delivery
Inspect rooms, public areas, and facilities regularly to verify compliance with cleanliness and safety standards
Perform housekeeping tasks directly when needed to maintain operational efficiency
Inventory & Supplies
Manage housekeeping supplies such as linen, toiletries, and cleaning agents to ensure continuous availability
Monitor stock levels and place requisitions promptly to prevent shortages
Ensure proper storage and usage of supplies to minimize wastage and control costs
Guest & Resident Interaction
Assist at the front desk during peak periods or as required to support guest services
Address guest complaints and feedback promptly and professionally to maintain satisfaction
Coordinate with front desk staff to align housekeeping services with guest needs
Respond to guest requests and issues after reception hours to provide continuous support
Administration & Communication
Use Microsoft Excel to prepare schedules and duty rosters for effective team management
Liaise with housekeeping, maintenance, and security teams to resolve operational issues
Report building maintenance or safety issues to property management for timely resolution
Respond professionally to calls, emails, and WhatsApp inquiries to maintain clear communication
Maintain accurate records of incidents, complaints, and service requests for accountability
Qualifications
Prior experience in housekeeping supervision or hospitality
Strong customer service and communication skills
Knowledge of building operations and safety procedures
Ability to multitask and remain calm under pressure
Proficiency in Microsoft Office for scheduling, reporting, and emailing
Other Information
Compensation:
Average monthly salary: SGD 2,000–4,600 (depending on experience)
Must live in and be on standby to respond to emergencies after reception hours.
PERPETUAL CONTRACTORS PRIVATE LIMITED