Kerja Sepenuh Masa Customer Care Representative, Gaji tinggi MYR 6,000 di Agensi Pekerjaan Ideal Reliance Federal Territory - Maukerja

Role Summary:

As a Customer Care Representative, you will support the tendering team for the Asia Pacific region. You are responsible for customer inquiries, preparing proposals and order management. Works based on a predefined sales plan.

Essential Responsibilities:

• Acting as a focal point to ensure delivery of great customer service for an assigned scope of country or region
• Providing phone, email and web support to Sales, Projects/services, Channels, Direct Customers for information on price, lead times, status of internal / external sale orders, return materials and shipments
• Support customer on boarding process, commercial pre-qualification and bidding
• Generating quotes using established quotations processes and tools (SAP and other relevant business platforms) meeting company standard turn-around targets
• Following up open quotations and recording key metrics variables as advised by manager
• Managing daily order management activities include coordinating with factory in other region, order amendments, retention of documents, order status tracking and proactive communication with customers
• Processing of orders, purchase requisitions, purchase order requests and customer’s data maintaining 100% compliance on process & policies
• Support Invoicing, audits, work with Finance and Collections teams to improve Receivables performance

Required Qualifications:

• Bachelor's degree from an accredited university
• Have minimum 2 years of experience in order management / order fulfilment
• Have experience is SAP or other relevant business platform
• Be able to demonstrate good oral and written English communication skills
• Be able to show good problem-solving skills along with interpersonal skills.
• Be a team player with ability to work independently
• Be a natural, proactive communicator with good customer service skills and “Can do” mind set

Other Requirements: -

• Contract duration: 12 months
• Salary: MYR 5,000.00 – 6,000.00(Negotiable depending on work experience and qualification of candidate)
• Other Allowances: OT, Mobile allowance – MYR120.00 per month, biz travel expense (if required based on manager’s approval)
• Work Schedule: Mon – Fri / 9.00AM – 6.00PM
• Location: Kuala Lumpur

Pay: RM5,000.00 - RM6,000.00 per month

Work Location: In person