Kerja Sepenuh Masa Operation Manager (Based Klang Valley), Gaji tinggi MYR 12,000 di Agensi Pekerjaan Job Search Asia - Maukerja

Educational background: Bachelor's Degree, preferably in Business Administration, Accounting, or a related field.

Proven experience: At least 8 years of working experience in similar roles, demonstrating growth and expertise.

Multilingual proficiency: Ability to communicate in Mandarin, Bahasa, and English, enabling effective cross-cultural communication.

Operations management expertise: Demonstrated success in managing complex operational processes and teams.

Strong communicator: Excellent communication and organizational skills, with the ability to interact effectively with diverse stakeholders.

Problem-solver: Keen attention to detail and strong problem-solving abilities to tackle operational challenges.

Adaptable professional: Thrive in a fast-paced, dynamic environment, managing multiple tasks and projects simultaneously.

Lead daily operations: Oversee international orders, logistics, and customer service to ensure smooth business functioning.

Coordinate deliveries: Work closely with warehouse and logistics teams to guarantee timely order fulfilment.

Enhance customer experience: Address customer inquiries and issues via various communication channels, ensuring high satisfaction levels.

Optimize processes: Review, revise, and establish standard operating procedures to improve efficiency and effectiveness.

Manage inventory: Control stock levels based on quarterly forecasts and analyze inventory across satellite offices.

Resolve issues: Handle customer complaints efficiently and effectively, maintaining positive customer relationships.

Drive improvements: Advise on operational process enhancements to boost overall performance.

Support leadership: Assist Senior Management with special projects and tasks as needed.

Mentor team members: Oversee and guide junior operational staff, fostering their professional growth.