Kerja Sepenuh Masa, Customer Support Representative (Esports) di Beyondsoft Malaysia Federal Territory - Maukerja

Responsibilities:

1. Provide customer service to players via live chat, emails, tickets, app-store review etc., to improve users' satisfaction.

2. Respond to players‘ inquries, and deal with complaints; escalate to headquarter team if neccessary.

3. Collect and summarize players' suggestions, conduct user research upon business needs.

4. Support service localization incl. FAQ, email, script etc. (from English to Arabic).

Requirements:

1. Native in Arabic, bachelor or above degree;

2. Passion in games esp. in Moba/FPS games. Total game hours and expertise level will be a plus.

3. Excellent communication skills, high empathy level

4. Job experience in customer service or game industry will be highly preferred.

5. Competency in MS office incl. word, excel etc.

Additional:

1. Attendance and Working hours-Work 5 shifts(days) per week, 8 hours per shift (excluding 1hr break for lunch).-Follow rotational shift schedule. Shift A is from 9:00 to 18:00, Shift B is from 13:00 to 22:00.
2. Working Place : Onsite in the office