Direct the operations of IT service representatives to ensure effective performance of job duties
Ensure the availability of required hardware, software, and other tools necessary for the delivery of high quality IT service
Conduct inspections to ensure IT equipment and workstations are operational
Oversee the maintenance, repair or replacement of faulty machines
Communicate with clients to identify their requirements and facilitate the process for meeting their needs
Maintain an up-to-date knowledge of hardware, software and general IT systems by studying relevant publications and participating in educational programs
Oversee the installation and setup of IT workstations and network
Supervise the activities of customer service team to ensure compliance with set customer service standards and procedures
Maintain accurate inventory of hardware, software, and other relevant technological tools
Ensure the security and integrity of information database.
IT service and digitalisation of customer business workflow and administration work.