Kerja Sepenuh Masa Experience Ambassador, Gaji tinggi SGD 2,900 di JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Central Region (Singapore) - Maukerja

JobOverview

We ares eeking a proactive and service-oriented Experience Ambassador to supportday-to-day workplace operations and elevate the employee and visitor experience. This role combines operational excellence, employee engagement, and stake holdermanagement to ensure a safe, efficient, and welcoming workplace environment.

Key Responsibilities

Workplace Operations & Service Delivery

• Support day-to-day workplace operations to ensure a seamless employee and visitor experience
• Conduct regular workplace walkthroughs to ensure spaces are operationally ready, safe, clean, and aligned with standards
• Monitor and coordinate workplace service requests, ensuring timely resolution and communication
• Liaise with Facilities Management, Engineering, Security, Housekeeping, Culinary Services, and other support teams
• Identify operational gaps and drive continuous improvement
• Escalate and track workplace issues through to closure

Employee Engagement & Community Building

• Plan and execute workplace experience initiatives, wellness programs, and employee events
• Drive participation and awareness of workplace programs and services
• Curate workplace moments that enhance employee satisfaction and sense of belonging
• Gather and act on employee feedback
• Prepare monthly reporting of HX events
• Support internal communication campaigns promoting workplace culture

Space& Amenity Management

• Ensure meeting rooms, collaboration areas, wellness facilities, and shared amenities are well-maintained and functional
• Support readiness for meetings, town halls, training sessions, and special events
• Partner with stakeholders to optimize space utilization
• Monitor workplace aesthetics and presentation standards

Stakeholder& Client Relationship Management

• Build strong relationships with client representatives and workplace stakeholders
• Participate in client meetings and provide updates on service performance
• Support implementation of client-driven workplace programs

Administration& Reporting

• Maintain accurate records of requests, feedback, and incidents via the SG Workplace Mailbox
• Track workplace experience metrics and service performance indicators
• Prepare reports and presentations on engagement and operational performance
• Support audits, compliance activities, and workplace inspections
• Manage monthly utility and rental payment submissions, tracking consumption trends
• Manage planned Move Requests and Locker management

Visitor Management

• Deliver personable, efficient visitor welcoming services
• Manage visitor movement to enhance facility safety and security
• Execute emergency response plans when necessary

Feedback Management

• Conduct employee surveys and gather feedback
• Analyze feedback data to identify trends
• Implement improvements based on employee input

Conference& Meeting Room Booking

• Assist and educate clients on efficient meeting room booking practices
• Ensure fast turnaround and upkeep of meeting rooms
• Coordinate with housekeeping on pre/post-event cleanliness
• Plan engaging experiences and community events that bring people together

Requirements

• Diploma or Degree in Hospitality,Business Administration, Facilities Management, or related field
• Prior experience in workplace experience, hospitality, facilities coordination, or front-of-house roles
• Strong interpersonal and communication skills, with a client-service mindset
• Ability to multitask, prioritize, and work independently in a fast-paced environment
• Proficiency in MS Office; familiarity with facilities/workplace management systems is a plus
• Comfortable with emergency response procedures and visitor management protocols