Kerja Sepenuh Masa Retail Operations Manager (Mandarin Speaker), Gaji tinggi MYR 5,000 di Agensi Pekerjaan Peoplelake Sdn. Bhd. Selangor - Maukerja

About our Client:

An indoor children theme park with 3 outlets in the Klang Valley.

Requirements:

• Experience: Minimum 3–5 years of experience in retail, F&B, family entertainment, or edutainment operations.

• Strong commercial mindset with a proven track record of hitting sales targets and managing operational budgets.

• Excellent leadership and team-building skills; able to manage and motivate a diverse, youthful frontline crew.

• Fluent in English and Malay. The ability to speak Mandarin is a strong advantage to coordinate effectively across diverse customer and partner demographics.

• Possess own transport and willingness to travel regularly between outlets within Klang Valley.

• Able to work retail hours, including weekends, public holidays, or peak mall periods when necessary.

1. Revenue & Sales Drive
   Hit Sales Targets: Set, monitor, and drive monthly sales targets for all northern outlets.
   Local Marketing & Collaborations: Proactively identify local marketing opportunities, school/kindergarten collaborations, corporate bookings, and events to increase foot traffic and group sales.
   Upselling & Packages: Train and motivate outlet crews on upselling techniques, membership packages, and promotional campaigns to maximize the average spend per customer.
   Competitor & Market Analysis: Monitor local market trends and competitor activities to adjust sales tactics dynamically.

2. Operational Excellence & SOP Compliance
   Audit & Compliance: Conduct regular outlet audits to ensure 100% compliance with company SOPs, cleanliness, safety standards, and service quality.
   Inventory & Asset Management: Oversee stock control, material ordering, and asset maintenance across outlets to minimize wastage and operational downtime.
   Issue Resolution: Act as the primary problem-solver for daily operational hiccups, mall management coordination, and customer escalations.

3. Team Leadership & Talent Management
   Manpower Planning: Manage outlet scheduling, shift planning, and manpower optimization to control labor costs while maintaining service quality.
   Performance & Training: Regularly evaluate outlet supervisors and crew performance. Conduct ongoing training on customer service, safety, and operational workflows.
   Culture: Build a high-energy, positive, and customer-first culture among the frontline retail teams.

4. Reporting & Strategy
   Performance Reviews: Analyze weekly and monthly sales data, labor costs, and operational expenses to provide actionable insights to the management team.
   Action Plans: Formulate and execute immediate action plans for underperforming outlets.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• 5 Working Days