Kerja Sepenuh Masa, Junior Relationship Manager, Priority Banking di Standard Chartered Bank Selangor - Maukerja

Job Summary

Manage the PB Client portfolio to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales process, stringent service standards in compliance with local regulatory requirements are met

Key Responsibilities

• In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed.

Strategy
In/outbound ETB advice & sales
• To proactively acquire portfolio AUM of Priority Clients besides Personal clients.
• Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.
• Meeting clients when required (at least once a month).
• Prepare and educate clients to interacting via online, Client Centre NTB referrals from clients
• Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Relationship Manager, Priority Banking.
• Provide advice to Personal Clients approaching Bank with complex investment needs.

Processes
Engaging and deepening activities

• Proactively engaging with the PB Clients by having complete knowledge of the clients in terms of the :

• profile & assets

• To acquire from individual client referrals and actively engaging them during the first 3 months by:

• meeting the client in person to discuss on advisory needs (once a month/quarter)

• Supporting the client on any client-initiated needs by:

• Proactively reaching out to client for advice discussions

Acquiring on referrals

• Act on referral leads assigned within timeline

• Meeting, listening and determining further needs

People & Talent
Product broadening

• Enhanced multi-product Priority knowledge

Client engagement

• Presentation and soft skills tailored to engaging Affluent Clients

Journey completion

• Discipline and good time management to handle a client portfolio

• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Governance
Compliance and Money Laundering responsibilities:
• Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD.
• Participate and support the Bank’s effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• Across all department in banks

Skills and Experience

• Microsoft

Qualifications

• Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

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