Kerja Sepenuh Masa CLINIC ASSISTANT - PRESINT 18 PUTRAJAYA, Gaji tinggi MYR 1,700 di KLINIK DR NAJWA SDN BHD Federal Territory - Maukerja

Job Overview

The Clinic Assistant supports the daily functioning of the clinic by coordinating patient services, assisting the medical team, handling administrative tasks, and maintaining a clean, organised, and welcoming environment for patients.

Main Duties and Responsibilities

1. Patient Reception and Registration

• Welcome patients and facilitate the registration process for new and returning visitors.
• Update patient details and ensure medical records are properly maintained.
• Manage appointment schedules, patient enquiries, and incoming telephone calls.
• Coordinate patient flow to help ensure an orderly and efficient consultation process.

2. Clinical Support

• Provide assistance to doctors during consultations, examinations, and medical procedures.
• Measure and record patients' vital signs when appropriately trained and authorised.
• Prepare treatment areas, consultation rooms, and necessary medical equipment.
• Ensure the required supplies and instruments are available before procedures begin.

3. Medication and Inventory Management

• Assist with medication preparation and dispensing in accordance with the doctor's instructions and applicable procedures.
• Verify medication labels, quantities, and expiry dates as part of the dispensing process.
• Monitor the availability of medicines and medical supplies and report shortages promptly.
• Maintain stock records and assist with inventory checks and replenishment.

4. Billing and Documentation

• Process patient payments, issue receipts, and assist with daily billing activities.
• Prepare and organise documents for panel clinic and insurance claims.
• Ensure patient information and administrative records are updated accurately.
• Assist with filing, data entry, report preparation, and other office-related duties.

5. Cleanliness and Infection Control

• Keep the reception counter, consultation rooms, treatment areas, and other clinic facilities clean and orderly.
• Clean and prepare equipment and work surfaces in accordance with clinic procedures.
• Handle and dispose of clinical waste safely and according to applicable requirements.
• Follow infection prevention practices and maintain proper hygiene standards throughout the clinic.

6. Patient Service and Communication

• Deliver friendly, respectful, and professional service to patients and visitors.
• Respond to general enquiries and direct medical concerns to the appropriate healthcare professional.
• Assist in managing patient feedback and refer complaints to the supervisor or management when necessary.
• Safeguard confidential patient information and comply with clinic privacy policies.

7. Daily Clinic Administration

• Assist with opening and closing preparations according to the assigned shift.
• Ensure the clinic is adequately stocked and ready for daily operations.
• Follow established work procedures, safety guidelines, and internal policies.
• Work collaboratively with colleagues to support smooth clinic operations.
• Undertake additional tasks and responsibilities as instructed by management from time to time.

Requirements and Qualifications

• Possess at least an SPM or equivalent qualification.
• Experience in a GP clinic, healthcare facility, or customer service role is an added advantage.
• Basic computer literacy and administrative skills.
• Good verbal communication and interpersonal abilities.
• Able to work efficiently, manage priorities, and handle tasks with minimal supervision.
• Demonstrate a positive attitude, reliability, discipline, and willingness to learn.
• Available to work on a shift basis, including weekends and public holidays, when required.

Essential Skills

• Effective communication and patient-handling skills.
• Good organisational and time-management abilities.
• Accuracy in record keeping and administrative work.
• Strong teamwork and cooperation.
• Professional conduct and respect for confidentiality.
• Ability to adapt to changing workloads and clinic requirements.

Pay: RM1,700.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person