Kerja Sepenuh Masa, Customer Sales Support Junior Executive di Chefs' Partner MY Selangor - Maukerja

The Customer Sales Support Junior Executive provides daily administrative and operational support to the Sales and Customer Service teams, ensuring customer orders, invoices, and enquiries are handled accurately and efficiently.

Key Duties and Responsibilities:

1. Customer Service:

· Handle customer enquiries and requests through email, phone, WhatsApp, and other communication channels.

· Address customer issues promptly and professionally to ensure high levels of satisfaction.

· Escalate issues to the Senior Customer Service Executive when required.

2. Order Processing:

· Receive and process customer Purchase Orders (POs) from Sales and company email.

· Key in orders accurately into the Oracle system

· Check order details, prices, quantities, and stock availability.

· Follow up on pending orders and delivery status

3. Invoice Preparation:

· Prepare and process invoices daily with precision.

· Check invoice details such as products, quantities, prices, and delivery information.

· Assist with invoice amendments and discrepancies when required.

4. Sales Support:

· Assist the Sales Department with quotations, sample requests, sales returns, stock availability, and delivery updates.

· Provide timely updates on customer orders and stock status.

5. Internal Coordination:

· Coordinate with Sales, Warehouse, Logistics, Purchasing, and Finance on customer orders and related matters.

· Follow up with relevant departments to ensure orders are processed and delivered on time.

6. Documentation & Data Entry:

· Maintain accurate records of POs, invoices, quotations, and other related documents.

· Ensure customer and order information is properly updated in the system.

7. Standard Operating Procedures (SOP) Compliance:

· Correctly follow the SOPs presented to the Customer Service Department.

· Ensure all processes are in line with company policies and procedures to maintain consistency and quality of service.

8. Issue Follow-Up:

·       Identify and follow up on issues related to orders, stock, pricing, invoices, and deliveries.

·       Escalate unresolved or complex issues to the Senior Customer Service Executive or supervisor.

9. Other Duties:

· Provide general administrative and operational support to the Sales and Customer Service teams.

· Perform other duties as assigned by the supervisor or Management.