Kerja Sepenuh Masa Customer Support Specialist - Fintech, Gaji tinggi MYR 5,000 di Agensi Pekerjaan TalentConsult WP Kuala Lumpur - Maukerja

• Minimum SPM qualification
• Diploma / Degree holders are welcome to apply
• Minimum 2 years of customer service experience
• Good verbal and written communication skills in Mandarin and English
• Experience in fintech, digital payments or banking is an advantage
• Good problem-solving and interpersonal skills
• Responsible, patient and customer-oriented
• Able to work on a 24/7 rotational shift schedule

• Handle transaction disputes, chargebacks, refunds, and related cases.

• Follow up with merchants and payment partners on outstanding cases.

• Assist with daily transaction and settlement reconciliation.

• Check and investigate failed, pending, or abnormal transactions.

• Prepare and maintain daily operational reports.

• Ensure dispute cases and supporting documents are submitted within the required timelines.

• Respond to merchant enquiries regarding transactions, settlements, and disputes.

• Escalate unusual transactions or operational issues to the relevant team.

• Maintain proper records and documentation.

• Perform other payment operations duties assigned by management.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days