Kerja Sepenuh Masa Customer Service Specialist (24/7) (Cryptocurrency Project), Gaji tinggi MYR 3,500 di TDCX (MY) Sdn. Bhd. WP Kuala Lumpur - Maukerja

Who are we looking for?

• 1+ year experience providing customer support via at least one channel: voice, email, or messaging/chats. ○ Preferably working in highly regulated industries such as FinTech, crypto, insurance, or financial services environment

• Minimum diploma, preferably with a college degree

• Excellent communication in English language proficiency

• Familiarity with CRM systems and customer support practices

• Experience using LLM/AI-powered tools (e.g., AI copilots, chatbots, workflow automation) in a customer support or operations environment

• Able to work on shift, early morning, midnight hours, weekends and public holidays

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company with 26 years of experience and 310+ industry awards

Job Description:

• Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.

• Authenticate customers, document interactions accurately in CRM, and escalate issues outside Tier 1 scope with clear notes and context.

• Adhere to compliance, privacy, and security requirements, flag recurring issues or content gaps, and participate in coaching and training.

• Shift Allowances up to RM500
• Medical and Insurance Coverage
• 15 days Annual Leave
• 14 days Medical Leave
• Training Provided
• EPF SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Performance Bonus
• 5 Working Days
• Medical Insurance