Kerja Sepenuh Masa Application Support (Bank), Gaji tinggi SGD 8,000 di GMP RECRUITMENT SERVICES (S) PTE LTD Islandwide (Singapore) - Maukerja

Responsibilities

• Provide Level 2 (L2) application and technical support for banking systems, including incident investigation, troubleshooting and resolution.

• Monitor application health, maintain user request and incident logs, and prepare accurate incident reports covering business impact, root cause and workaround measures.

• Coordinate with L3 Support teams and external vendors to manage escalations, define service-level agreements (SLAs) and monitor SLA compliance.

• Support application operations and service delivery, ensuring timely resolution of incidents and adherence to ITservice management procedures.

• Prepare operational reports and documentation for stakeholders, ensuring accurate tracking of user requests, incidents and support activities.

Requirements

• Experience in L2 application support within the corporate banking or financial services industry.

• Knowledge of corporate banking applications, including CASA, Loans and Lending, Treasury, Accounting andGeneral Ledger, Payments, Cash Management and Regulatory Reporting (MAS/JFSA).

• Technical experience in Windows Server, Linux Server, application health checks and application troubleshooting.

• Familiarity with IT Service Management (ITSM) principles, preferably ITIL, and incident management toolssuch as ServiceNow and Jira.

• Good understanding of Azure DevOps, application support and financial institution IT infrastructure. Exposure to MAS Technology Risk Management Framework and application software development is an advantage.
  

  GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

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