- Bedok East Region (Singapore) Singapore
Kerja Sepenuh Masa Associate Executive, Partner Retention, Gaji tinggi SGD 4,000 di STRIDES PREMIER TAXI PTE. LTD. East Region (Singapore) - Maukerja
Associate Executive, Partner Retention
STRIDES PREMIER TAXI PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Description
1. Contract Renewal & Partner Retention
Contact Taxi, Private Hire Car (PHC) and Limousine partners regarding upcoming contract expiries.
Follow up with partners on contract renewals and available rental schemes.
Prepare and process recontracting documents, including electronic agreements.
Engage partners who are considering leaving and explore suitable retention options.
Maintain accurate records of contract renewals and follow-up actions.
2. Partner Withdrawal & Engagement
Attend to partners requesting vehicle withdrawals.
Conduct exit interviews to understand reasons for leaving.
Explore retention opportunities before processing withdrawals.
Prepare withdrawal documentation and coordinate with relevant departments.
Handle partner enquiries, feedback and complaints professionally.
3. Reporting & Administration
Prepare and update daily, weekly and monthly retention and withdrawal reports.
Maintain accurate partner records and update transactions in internal systems.
Monitor contract expiries, pending renewals and scheduled withdrawals.
Assist with charging credit administration, entitlement verification and related reporting.
Ensure proper filing and documentation.
4. Operational Support
Coordinate with Customer Service, Fleet, Recruitment, Workshop and other departments on partner-related matters.
Assist in organising partner engagement activities and dialogue sessions.
Follow up on outstanding cases to ensure timely resolution.
Support departmental initiatives, system enhancements and process improvements.
Perform other duties assigned by the Partner Retention Manager.
Job Requirements
Minimum GCE 'O' Level, NITEC, Higher NITEC or Diploma.
Preferably 2 years of experience in customer service, sales support, administration or a related field.
Prior experience in driver recruitment, driver relations or the transport industry is an added advantage.
Good communication and interpersonal skills, with the ability to engage partners effectively.
Proficient in Microsoft Office applications, particularly Excel formula, PowerPoint and Outlook.
Positive mindset, adaptable to changes and willing to learn.
Able to work independently and as part of a team.
Good organisational skills with attention to detail.
Possession of a valid Class 3 driving licence and/or Taxi Driver's Vocational Licence (TDVL) / Private Hire Car Driver's Vocational Licence (PDVL) is an added advantage.
As a leading operator of Singapore’s transportation network, SMRT does more than just
Moving People
to their destinations, we are also focused on
Enhancing Lives
– that of our commuters and employees.
Commuting forms an integral part of the day’s experience for many people, so we are constantly improving and innovating to enhance their journey experiences. As an SMRT employee, you will have the opportunity to be part of the team that makes the difference in the lives of the millions who use our network every day.
SMRT will enhance your life too, as you help us to be even better, through team spirit and a commitment to helping everyone improve themselves. We will guide and nurture you, and provide the best training for you to master your skills.
1. Contract Renewal & Partner Retention
Contact Taxi, Private Hire Car (PHC) and Limousine partners regarding upcoming contract expiries.
Follow up with partners on contract renewals and available rental schemes.
Prepare and process recontracting documents, including electronic agreements.
Engage partners who are considering leaving and explore suitable retention options.
Maintain accurate records of contract renewals and follow-up actions.
2. Partner Withdrawal & Engagement
Attend to partners requesting vehicle withdrawals.
Conduct exit interviews to understand reasons for leaving.
Explore retention opportunities before processing withdrawals.
Prepare withdrawal documentation and coordinate with relevant departments.
Handle partner enquiries, feedback and complaints professionally.
3. Reporting & Administration
Prepare and update daily, weekly and monthly retention and withdrawal reports.
Maintain accurate partner records and update transactions in internal systems.
Monitor contract expiries, pending renewals and scheduled withdrawals.
Assist with charging credit administration, entitlement verification and related reporting.
Ensure proper filing and documentation.
4. Operational Support
Coordinate with Customer Service, Fleet, Recruitment, Workshop and other departments on partner-related matters.
Assist in organising partner engagement activities and dialogue sessions.
Follow up on outstanding cases to ensure timely resolution.
Support departmental initiatives, system enhancements and process improvements.
Perform other duties assigned by the Partner Retention Manager.
Job Requirements
Minimum GCE 'O' Level, NITEC, Higher NITEC or Diploma.
Preferably 2 years of experience in customer service, sales support, administration or a related field.
Prior experience in driver recruitment, driver relations or the transport industry is an added advantage.
Good communication and interpersonal skills, with the ability to engage partners effectively.
Proficient in Microsoft Office applications, particularly Excel formula, PowerPoint and Outlook.
Positive mindset, adaptable to changes and willing to learn.
Able to work independently and as part of a team.
Good organisational skills with attention to detail.
Possession of a valid Class 3 driving licence and/or Taxi Driver's Vocational Licence (TDVL) / Private Hire Car Driver's Vocational Licence (PDVL) is an added advantage.
As a leading operator of Singapore’s transportation network, SMRT does more than just
Moving People
to their destinations, we are also focused on
Enhancing Lives
– that of our commuters and employees.
Commuting forms an integral part of the day’s experience for many people, so we are constantly improving and innovating to enhance their journey experiences. As an SMRT employee, you will have the opportunity to be part of the team that makes the difference in the lives of the millions who use our network every day.
SMRT will enhance your life too, as you help us to be even better, through team spirit and a commitment to helping everyone improve themselves. We will guide and nurture you, and provide the best training for you to master your skills.
Peringatan Penting
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