Kerja Sepenuh Masa Guest Service Agent, Gaji tinggi MYR 2,300 di Holiday Inn & Suites Penang Prai Pulau Pinang - Maukerja

What is the job?

The Guest Service Agent is a key representative of our hotel. He or she creates one of the most powerful first impressions to our guests. Guest Service Agent all have a friendly and outgoing personality and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

Your day to day

People

• Provide a warm and personalized welcome to guests, recognizing returning guests and loyalty program members.
• Foster genuine connections with guests and colleagues, promoting a positive and collaborative work environment.
• Support team members by sharing workload during busy periods or covering tasks when needed
• Actively participate in training programs to enhance skills and knowledge.
• Maintain a positive work environment and demonstrate respect and courtesy towards all team members.
• Maintain a professional appearance and uphold the hotel’s brand image as a representative of its values.

Financial

• Accurately handle cash, credit card transactions, and other payment methods in accordance with hotel policies.
• Upsell and promote hotel facilities, services, and room upgrades to maximize revenue.
• Assist in achieving departmental financial targets through effective cross-selling and cost management.
• Record all financial transactions with precision to minimize discrepancies.

Guest Experience

• Provide a warm and personalized welcome to guests, recognizing returning guests and loyalty program members.
• Provide exceptional customer service by anticipating guest needs and addressing inquiries or concerns promptly.
• Facilitate smooth check-ins and check-outs, ensuring guests have everything they need for their stay.
• Ensure all guest requests are fulfilled or redirected appropriately to the relevant department.
• Handle guest complaints professionally, resolving issues to their satisfaction while maintaining hotel standards.
• Deliver accurate information about local attractions, hotel services, and events to enhance guest stays.

Responsible Business

• Adhere to hotel policies, procedures, and safety standards, including data protection and security.
• Support sustainability initiatives by promoting eco-friendly practices in daily operations.
• Assist in energy-saving efforts by ensuring lights, air conditioning, and other equipment are turned off when not in use.
• Comply with legal and brand requirements related to health, safety, and compliance.•
• Promote a culture of inclusivity, respect, and ethical behavior.
• Perform other responsibilities as assigned , ensuring smooth hotel operations.

Accountability

• Take ownership of assigned tasks, proactively identify improvements, maintain accurate guest records in the PMS, and professionally resolve guest concerns while upholding the hotel’s standards

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• Do you have previous experience in a hotel or hospitality environment?
• Are you comfortable communicating with guests in English and Bahasa Malaysia?
• Are you willing to work on a rotational shift, including weekends and public holidays?

Work Location: In person