Kerja Sepenuh Masa, Customer Engagement Specialist di Tech Spectrum AI Solutions - Maukerja

We are looking for a proactive, customer-focused, and communication-oriented Customer Engagement Specialist to build strong customer relationships, enhance customer satisfaction, and drive meaningful engagement throughout the customer journey.

The ideal candidate will be responsible for managing customer interactions, understanding customer needs, providing timely support, and ensuring a positive experience across multiple communication channels. This role requires excellent communication skills, relationship management abilities, and a strong commitment to customer satisfaction and retention.

Key Responsibilities

• Build and maintain strong relationships with existing and prospective customers.
• Manage customer interactions through email, phone calls, live chat, social media, and other communication channels.
• Proactively engage customers to understand their needs, expectations, and feedback.
• Respond to customer inquiries, concerns, and requests in a timely and professional manner.
• Ensure a smooth and positive customer experience throughout the customer journey.
• Follow up with customers to maintain engagement, improve satisfaction, and encourage long-term relationships.
• Identify opportunities to improve customer retention, loyalty, and engagement.
• Coordinate with sales, marketing, operations, and customer support teams to resolve customer issues.
• Maintain accurate customer records, interaction histories, and follow-up activities using CRM systems.
• Monitor customer engagement metrics, satisfaction levels, and feedback to identify improvement opportunities.
• Support customer onboarding, product adoption, and ongoing relationship management.
• Identify potential upselling, cross-selling, and business development opportunities where appropriate.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1–3 years of experience in customer engagement, customer service, customer success, sales, or relationship management.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Good problem-solving, multitasking, and organizational skills.
• Familiarity with CRM platforms, customer support tools, and digital communication channels.
• Ability to handle customer concerns professionally and maintain a positive attitude.
• Strong attention to detail and follow-up skills.
• Ability to work independently as well as collaboratively within a team.

Key Skills & Competencies

• Customer Relationship Management
• Customer Experience & Engagement
• Communication & Interpersonal Skills
• Customer Retention & Satisfaction
• CRM & Customer Support Tools
• Problem Solving & Conflict Resolution
• Customer Feedback Management
• Cross-Functional Collaboration
• Follow-Up & Relationship Building
• Upselling & Cross-Selling

What We Offer

• Opportunity to work in a dynamic and growth-oriented environment.
• Professional development and career advancement opportunities.
• Exposure to customer success, sales, marketing, and business operations.
• Collaborative and supportive team culture.
• Opportunities to develop customer relationship management and communication skills.
• A chance to make a meaningful impact on customer satisfaction and business growth.

Ideal Candidate

We are looking for someone who is approachable, energetic, organized, and genuinely passionate about building customer relationships.

The ideal candidate should be an excellent communicator, capable of understanding customer needs, managing conversations effectively, resolving concerns, and creating positive customer experiences. A proactive attitude, willingness to learn, and strong sense of ownership are essential for success in this role.

How to Apply

Interested candidates who meet the above criteria are encouraged to apply through LinkedIn