Kerja Sepenuh Masa, [Expression of Interest] Operations Collection Executive di Experian - Maukerja

What you'll be doing

• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery
• Ensure accurate and timely upload of new cases assigned by clients into Collection system
• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems
• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers
• Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary
• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
• Handle back-up operational activities/duties of other operation functions, where necessary
• Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team
• Prepare and distribute daily/weekly/monthly reports
• Assume any report or task assigned that are relevant to operations

What you’ll need to bring to the team:

• Minimum 2 years of administration experience

• Fresh graduate with positive attitude may be considered

• Proficient in Microsoft Word and Excel

• Meticulous with an eye for detail

• Ability to think analytically, operate efficiently and communicate effectively

• Strong initiative and the ability to perform both independently and as part of a team

• Diploma/Degree in business or relevant studies