Kerja Sepenuh Masa, L2 Application Support (Banking) di Kris Infotech : Technology & Talent - Synced - Maukerja

Responsibilities:

RELATIONSHIPS & COMMUNICATION

• Able to take initiative and act proactively rather than waiting for instructions.
• With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.
• Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures.

CONTINUOUS IMPROVEMENT

• Maintain detailed user request logs and create comprehensive reports for stakeholders.

PROJECT PLANNING & EXECUTION

• Work closely with L3 Support & Vendors.
• L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines.

Qualification:

• Tertiary degree in technology from a recognized educational institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.
• Over 5 years of experience in O6 Domain L2 Support, preferably Financial Institute.

• CASA (Current Account & Savings Account)

• Loans and Lending Products

• Treasury / Market Products

• Accounting and General Ledger

• Payments and Cash Management

• Regulatory Reporting, including:

o MAS (Monetary Authority of Singapore) reporting

o JFSA (Japan Financial Services Agency) reporting