Kerja Sepenuh Masa, Service Desk Analyst – Indonesian Speaker di Airswift Federal Territory - Maukerja

### Service Desk Analyst – Indonesian Speaker

Location: Kuala Lumpur, Malaysia

Employment Type: Permanent, Full-Time

We are seeking Indonesian-speaking Service Desk Analysts to provide first-level technical support and assist users in resolving IT-related issues.

**Key Responsibilities**

• Provide Level 1 IT support via phone, chat and web-based channels.
• Troubleshoot hardware, software and system-related issues.
• Record, monitor and resolve incidents using ticketing systems.
• Escalate complex technical issues to relevant support teams.
• Communicate professionally with Indonesian-speaking users.
• Maintain accurate documentation and deliver excellent customer service.
  
  

**Requirements**

• Business-level Bahasa Indonesia proficiency, including speaking, reading and writing.
• Previous professional use of Bahasa Indonesia in a customer-facing or support environment preferred.
• Diploma or Degree in IT or a related field, or equivalent experience.
• Fresh graduates and candidates with up to 5 years of relevant experience are welcome.
• Basic IT troubleshooting, service desk or technical support knowledge.
• Good English communication skills.
• Willingness to work onsite in Kuala Lumpur on rotational shifts, including public holidays.
• Immediate joiners or candidates with up to 30 days' notice preferred.