Kerja Sepenuh Masa Sales Admin (Customer Service), Gaji tinggi MYR 2,500 di EMRAN HUZAIMI BIN HUZAIRI Melaka - Maukerja

Company Overview

The Perf Doorgift is a business specialising in doorgift products and customised gift solutions for weddings, corporate functions, special occasions and various events. The company is committed to providing quality products, creative gift arrangements and excellent customer service to meet customers' needs and expectations.

The Perf Doorgift is looking for an organised, proactive and customer-oriented Sales Admin to join our team. The successful candidate will be responsible for managing customer enquiries, handling WhatsApp communications, preparing quotations, following up with potential customers, closing sales and managing order documentation to ensure smooth sales operations and a positive customer experience.

Work Location: Plaza Mahkota, Melaka

Key Responsibilities

• Handle and respond to customer enquiries through WhatsApp Business, phone calls, social media and other communication channels professionally.
• Introduce and promote the company's doorgift products, packages, customisation options and services to potential customers.
• Understand customers' requirements, event themes, budgets, quantities and preferences to recommend suitable doorgift solutions.
• Prepare quotations, invoices, order forms, product recommendations and pricing details based on customers' requirements.
• Follow up with potential customers consistently to convert enquiries into confirmed sales.
• Handle customer questions, pricing enquiries and objections professionally while maintaining good customer relationships.
• Process confirmed customer orders and ensure all product specifications, quantities, designs, payment details and delivery information are accurately recorded.
• Monitor customer payments, deposits and outstanding balances, and follow up on pending payments.
• Maintain an organised database of customer enquiries, quotations, follow-up records, confirmed orders and sales transactions.
• Manage daily sales administration, filing, documentation and data entry to ensure accurate record-keeping.
• Prepare daily and monthly sales reports covering customer enquiries, sales performance, conversion rates, confirmed orders and outstanding follow-ups.
• Identify opportunities to upsell and cross-sell additional products, customised packages and other related services.
• Handle customer feedback, basic complaints and order-related issues professionally, escalating complicated matters to the relevant personnel when required.
• Support sales campaigns, promotional activities and other sales-related administrative tasks assigned by management.

Qualifications and Requirements

• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Management or a related field is an advantage.
• Minimum one year of experience in sales administration, customer service, online sales or a related field. Fresh graduates with a strong interest in sales and administration are encouraged to apply.
• Experience in the wedding, event management, doorgift, retail, F&B or e-commerce industry is an added advantage.
• Good communication, negotiation and interpersonal skills.
• Confident in communicating with customers, promoting products and closing sales through WhatsApp and other communication channels.
• Familiar with WhatsApp Business features, social media platforms and basic Microsoft Office or Google Workspace applications.
• Able to prepare quotations, invoices, order forms and maintain proper sales documentation.
• Able to manage multiple customer enquiries, organise follow-ups and prioritise daily tasks effectively.
• Detail-oriented with good administrative, organisational and time management skills.
• Results-driven, self-motivated and passionate about achieving sales targets.
• Good command of Bahasa Malaysia and English, both written and spoken.
• Possesses a positive attitude, strong sense of responsibility and willingness to learn.
• Able to work independently as well as collaboratively with the sales and operations teams.
• Able to handle customer complaints and challenging situations professionally.

Why Join The Perf Doorgift?

• Opportunity to develop sales, customer service and administrative skills in the wedding and event industry.
• Gain exposure to customised doorgift products, creative gift solutions and event-related services.
• Develop valuable experience in WhatsApp sales, sales closing and customer relationship management.
• Work in a dynamic environment with opportunities to interact with different customers and business partners.
• Opportunity to contribute directly to the company's sales performance, customer satisfaction and business growth.
• Performance-based incentives and commission opportunities.
• EPF, SOCSO & EIS provided.

Other Employee Benefits:

• Basic salary with attractive sales incentives or commission, subject to the company's commission structure.
• Sales achievement rewards and recognition.
• Training in WhatsApp closing techniques, customer service and sales administration.
• Career development opportunities in sales administration and business operations.
• Staff discounts on selected company products, subject to company policy.
• Festive season bonuses or monetary gifts, subject to company performance.
• Supportive working environment with opportunities to contribute ideas and improve sales processes.

Application Process

Interested candidates are invited to submit an updated résumé together with relevant sales, customer service or administrative experience, if available.

Email: *************

HR Contact Number: *************

Pay: Up to RM2,500.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Experience:

• Sales: 1 year (Required)

Work Location: In person