- Singapore Central Region (Singapore) Singapore
Kerja Sepenuh Masa Service Desk Engineer-IT Helpdesk Engineer, Gaji tinggi SGD 3,000 di U3 INFOTECH PTE. LTD. Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Key Responsibilities
Ability to communicate at all levels, both technically and non-technically
Basic L1 desktop/network support activities
Strong customer focus with prior experience in a customer service role
Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
Adherence to 24 X 7 roster
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Shift : 12 hours Shift per day (7am-7pm AND 7pm-7am) - Shift will be as per the roaster
---------------------------
Please refer to U3’s Privacy Notice for Job Applicants/Seekers at ************* When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.
Ability to communicate at all levels, both technically and non-technically
Basic L1 desktop/network support activities
Strong customer focus with prior experience in a customer service role
Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
Adherence to 24 X 7 roster
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Shift : 12 hours Shift per day (7am-7pm AND 7pm-7am) - Shift will be as per the roaster
---------------------------
Please refer to U3’s Privacy Notice for Job Applicants/Seekers at ************* When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut