- Paya Lebar Road Geylang Southeast (Singapore) Singapore
Kerja Sepenuh Masa Regional IT Service Delivery Lead, Gaji tinggi SGD 7,000 di HAROLD CONSULTANCY Southeast (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Scope:
APAC
About The Role
We are looking for an experienced IT Service Delivery Lead to oversee IT service delivery & technology initiatives across the APAC region.
You will work closely with business & IT stakeholders to ensure technology services & projects are aligned with business needs, delivered effectively & continuously improved.
You will be responsible for service management, project governance, demand management, stakeholder coordination & operational performance. You will also play a key role in managing major incidents, improving service quality & ensuring IT services meet agreed business & service requirements.
Key Responsibilities
IT Governance & Demand Management
Manage & coordinate IT requests & initiatives across the region
Work with business stakeholders to understand requirements & assess IT needs
Review, prioritise & track IT demands based on business priorities, resources & timelines
Monitor progress of IT initiatives & escalate risks or issues where required
Support IT budgeting, cost monitoring & resource planning
Coordinate with external IT vendors & service providers
Provide regular updates & reports to management on IT initiatives & service performance
Project & Portfolio Management
Support planning, governance & delivery of IT projects across the region
Establish & maintain project management processes, standards & controls
Monitor project scope, timelines, budgets, resources, risks & dependencies
Coordinate project reviews & management meetings
Support resource allocation & capacity planning
Prepare project portfolio reports & dashboards for management
Identify opportunities to improve project delivery processes & operational efficiency
Ensure projects remain aligned with business priorities & expected outcomes
IT Service Management
Manage & continuously improve IT service delivery across APAC
Ensure IT services meet agreed service levels, quality standards & business requirements
Monitor SLAs & OLAs for incidents, service requests & operational support
Act as the main point of contact for service-related issues & escalations
Coordinate management of major incidents, including critical escalations
Work with relevant teams to identify root causes & prevent recurring incidents
Drive problem management & service improvement initiatives
Monitor service performance & identify opportunities to improve customer satisfaction
Develop communication plans for major incidents, service disruptions & service improvements
Ensure compliance with agreed service levels & IT service management standards
Take a proactive approach to identifying operational risks & improving service reliability
Requirements
Bachelor's degree in Information Technology, Computer Science, Computing or related discipline
IT service management certification is required
Proven experience in IT service delivery, IT service management or a similar role
Good understanding of IT infrastructure, applications & enterprise technology environments
Strong knowledge of IT service management principles, processes & quality standards
Experience managing incidents, escalations, SLAs, OLAs & problem management
Experience in project management, IT governance, demand management or PMO functions is highly desirable
Strong stakeholder management & communication skills
Customer-focused & service-oriented mindset
Strong analytical & problem-solving skills
Process-oriented, hands-on & detail-oriented
Able to work independently & manage multiple priorities
Able to handle confidential & sensitive information appropriately
Good understanding of current technology trends & their potential business applications
To Apply (via Harold Consultancy)
For a confidential discussion, please submit your detailed CV to Lorvz Concepcion at *************
Harold Consultancy is a dedicated recruitment agency serving Singapore's dynamic job market. We partner with both leading companies and talented individuals to build strong, successful teams across various industries.
Our mission is simple: to understand your career goals and match you with roles where you can thrive and grow. Whether you are taking your first career step or are an experienced professional seeking your next challenge, we provide personalised support throughout your job search.
We believe in a transparent, respectful, and efficient process. Our consultants take the time to listen to your aspirations, prepare you for interviews, and guide you toward opportunities that align with your skills and ambitions.
Let us help you find the role that’s right for you.
Explore current opportunities with us or submit your resume to start a conversation.
Visit:
*************
APAC
About The Role
We are looking for an experienced IT Service Delivery Lead to oversee IT service delivery & technology initiatives across the APAC region.
You will work closely with business & IT stakeholders to ensure technology services & projects are aligned with business needs, delivered effectively & continuously improved.
You will be responsible for service management, project governance, demand management, stakeholder coordination & operational performance. You will also play a key role in managing major incidents, improving service quality & ensuring IT services meet agreed business & service requirements.
Key Responsibilities
IT Governance & Demand Management
Manage & coordinate IT requests & initiatives across the region
Work with business stakeholders to understand requirements & assess IT needs
Review, prioritise & track IT demands based on business priorities, resources & timelines
Monitor progress of IT initiatives & escalate risks or issues where required
Support IT budgeting, cost monitoring & resource planning
Coordinate with external IT vendors & service providers
Provide regular updates & reports to management on IT initiatives & service performance
Project & Portfolio Management
Support planning, governance & delivery of IT projects across the region
Establish & maintain project management processes, standards & controls
Monitor project scope, timelines, budgets, resources, risks & dependencies
Coordinate project reviews & management meetings
Support resource allocation & capacity planning
Prepare project portfolio reports & dashboards for management
Identify opportunities to improve project delivery processes & operational efficiency
Ensure projects remain aligned with business priorities & expected outcomes
IT Service Management
Manage & continuously improve IT service delivery across APAC
Ensure IT services meet agreed service levels, quality standards & business requirements
Monitor SLAs & OLAs for incidents, service requests & operational support
Act as the main point of contact for service-related issues & escalations
Coordinate management of major incidents, including critical escalations
Work with relevant teams to identify root causes & prevent recurring incidents
Drive problem management & service improvement initiatives
Monitor service performance & identify opportunities to improve customer satisfaction
Develop communication plans for major incidents, service disruptions & service improvements
Ensure compliance with agreed service levels & IT service management standards
Take a proactive approach to identifying operational risks & improving service reliability
Requirements
Bachelor's degree in Information Technology, Computer Science, Computing or related discipline
IT service management certification is required
Proven experience in IT service delivery, IT service management or a similar role
Good understanding of IT infrastructure, applications & enterprise technology environments
Strong knowledge of IT service management principles, processes & quality standards
Experience managing incidents, escalations, SLAs, OLAs & problem management
Experience in project management, IT governance, demand management or PMO functions is highly desirable
Strong stakeholder management & communication skills
Customer-focused & service-oriented mindset
Strong analytical & problem-solving skills
Process-oriented, hands-on & detail-oriented
Able to work independently & manage multiple priorities
Able to handle confidential & sensitive information appropriately
Good understanding of current technology trends & their potential business applications
To Apply (via Harold Consultancy)
For a confidential discussion, please submit your detailed CV to Lorvz Concepcion at *************
Harold Consultancy is a dedicated recruitment agency serving Singapore's dynamic job market. We partner with both leading companies and talented individuals to build strong, successful teams across various industries.
Our mission is simple: to understand your career goals and match you with roles where you can thrive and grow. Whether you are taking your first career step or are an experienced professional seeking your next challenge, we provide personalised support throughout your job search.
We believe in a transparent, respectful, and efficient process. Our consultants take the time to listen to your aspirations, prepare you for interviews, and guide you toward opportunities that align with your skills and ambitions.
Let us help you find the role that’s right for you.
Explore current opportunities with us or submit your resume to start a conversation.
Visit:
*************
Peringatan Penting
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