- Singapore
Kerja Sepenuh Masa Sales - Retention Executive (Based in MY), Gaji tinggi SGD 4,000 di DR MARK LEONG PTE. LTD. - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Sales & Retention Executive (This role is based in Malaysia KL)
Base Salary (RM3,000 to RM 4,000) + Commission/ Incentive
At Dr Mark Leong Team, we are more than a weight loss company- we are a community united by one mission: to support ladies above 40 to become fitter, stronger, healthier, and more confident as they age.
We understand that losing weight after 40 is different. Changes in metabolism, hormones, muscle mass, lifestyle, and nutrition can make it increasingly difficult to achieve results using the same methods that worked when we were younger.
That is why we focus on helping our community understand their body, nutrition, food choices, movement, and lifestyle - so that weight loss is not simply about seeing a smaller number on the weighing scale, but about building a stronger and healthier body for the years ahead.
We believe people deserve clarity, not guesswork.
Through education, practical nutrition strategies, community support, and technology, we help our members make better choices that can become part of their everyday lives.
Most importantly, we believe transformation is easier when you do not have to do it alone.
We are building a community where women can learn together, progress together, encourage one another, and celebrate every milestone - from losing weight and becoming fitter to gaining strength, confidence, and a better quality of life.
As the Dr Mark Leong community continues to grow across Asia and beyond, we are looking for passionate, energetic, and mission-driven individuals to join our team and help us create meaningful transformation - one woman, one family, and one community at a time.
The Sales & Retention Executive is a customer-facing role responsible for maintaining relationships with existing customers and generating revenue through subscription renewals, upgrades, and additional purchases. The position sits at the intersection of
sales, customer service, and customer retention.
The role focuses primarily on the
existing customer base,
rather than only acquiring new customers. This includes customers whose subscriptions are approaching expiry, customers considering cancellation, customers who have already cancelled, and inactive customers who may have potential to return.
The primary purpose of the role is to
increase customer retention and recurring revenue while maintaining positive customer relationships.
Responsibilities
Follow up with customers to renew their subscriptions.
Contact customers before their subscription expires.
Sell and promote subscriptions to existing customers.
Handle cancellation requests and identify opportunities to retain customers.
Re-engage customers who have cancelled or become inactive.
Follow up with customers through WhatsApp, phone and email.
Recommend suitable products, memberships and services based on customer needs.
Build good relationships with existing customers.
Follow up after purchases, events and campaigns.
Record customer interactions and follow-up actions.
Work with the Marketing and Sales teams on retention campaigns.
Achieve monthly subscription and retention sales targets.
Requirements
Education:
Diploma or equivalent qualification in Business, Marketing, Sales, Customer Service, Communications, or a related field. Candidates with relevant sales, customer service, subscription, or retention experience may be considered in lieu of a formal qualification.
Minimum 2 years - experience in sales, customer service or retention.
Good communication and people skills.
Comfortable making calls and speaking with customers.
Confident in handling objections and cancellation requests.
Sales-driven and target-oriented.
Strong follow-up and organisational skills.
Proactive and able to work independently.
Experience in subscription or membership sales is an advantage.
Interested applicants are invited to submit their detailed resume and portfolio to our Human Capital Department at: humanresource *************
Please close the gap in the email address above when emailing.
Only shortlisted candidates will be notified.
At Dr Mark Leong Group, we are more than a company — we are a team of healthcare, nutrition, and biotechnology professionals united by one mission: to revolutionize personalized nutrition and empower adults globally to reverse chronic diseases, age gracefully, relieve pain, and regain mobility using food, education, and technology.
Our work goes far beyond supplements.
We conduct nutrient deficiency testing, helping individuals uncover hidden gaps that affect energy, weight, immunity, hormones, sleep, digestion, and overall vitality. From this data, our experts craft personalised meal plans and targeted supplement protocols designed to restore health from within.
We believe people deserve clarity, not guesswork.
Our team is deeply committed to consumer education, collaborating with schools, healthcare providers, and government bodies to deliver science-backed nutrition knowledge through engaging, practical, and enjoyable experiences. We help individuals learn what is safe to eat, what to avoid, and how to nourish their bodies for long-term wellbeing.
As we expand across Asia and beyond, we are continuously seeking passionate, mission-driven individuals to join us in reshaping the future of health — one person, one family, and one community at a time.
Base Salary (RM3,000 to RM 4,000) + Commission/ Incentive
At Dr Mark Leong Team, we are more than a weight loss company- we are a community united by one mission: to support ladies above 40 to become fitter, stronger, healthier, and more confident as they age.
We understand that losing weight after 40 is different. Changes in metabolism, hormones, muscle mass, lifestyle, and nutrition can make it increasingly difficult to achieve results using the same methods that worked when we were younger.
That is why we focus on helping our community understand their body, nutrition, food choices, movement, and lifestyle - so that weight loss is not simply about seeing a smaller number on the weighing scale, but about building a stronger and healthier body for the years ahead.
We believe people deserve clarity, not guesswork.
Through education, practical nutrition strategies, community support, and technology, we help our members make better choices that can become part of their everyday lives.
Most importantly, we believe transformation is easier when you do not have to do it alone.
We are building a community where women can learn together, progress together, encourage one another, and celebrate every milestone - from losing weight and becoming fitter to gaining strength, confidence, and a better quality of life.
As the Dr Mark Leong community continues to grow across Asia and beyond, we are looking for passionate, energetic, and mission-driven individuals to join our team and help us create meaningful transformation - one woman, one family, and one community at a time.
The Sales & Retention Executive is a customer-facing role responsible for maintaining relationships with existing customers and generating revenue through subscription renewals, upgrades, and additional purchases. The position sits at the intersection of
sales, customer service, and customer retention.
The role focuses primarily on the
existing customer base,
rather than only acquiring new customers. This includes customers whose subscriptions are approaching expiry, customers considering cancellation, customers who have already cancelled, and inactive customers who may have potential to return.
The primary purpose of the role is to
increase customer retention and recurring revenue while maintaining positive customer relationships.
Responsibilities
Follow up with customers to renew their subscriptions.
Contact customers before their subscription expires.
Sell and promote subscriptions to existing customers.
Handle cancellation requests and identify opportunities to retain customers.
Re-engage customers who have cancelled or become inactive.
Follow up with customers through WhatsApp, phone and email.
Recommend suitable products, memberships and services based on customer needs.
Build good relationships with existing customers.
Follow up after purchases, events and campaigns.
Record customer interactions and follow-up actions.
Work with the Marketing and Sales teams on retention campaigns.
Achieve monthly subscription and retention sales targets.
Requirements
Education:
Diploma or equivalent qualification in Business, Marketing, Sales, Customer Service, Communications, or a related field. Candidates with relevant sales, customer service, subscription, or retention experience may be considered in lieu of a formal qualification.
Minimum 2 years - experience in sales, customer service or retention.
Good communication and people skills.
Comfortable making calls and speaking with customers.
Confident in handling objections and cancellation requests.
Sales-driven and target-oriented.
Strong follow-up and organisational skills.
Proactive and able to work independently.
Experience in subscription or membership sales is an advantage.
Interested applicants are invited to submit their detailed resume and portfolio to our Human Capital Department at: humanresource *************
Please close the gap in the email address above when emailing.
Only shortlisted candidates will be notified.
At Dr Mark Leong Group, we are more than a company — we are a team of healthcare, nutrition, and biotechnology professionals united by one mission: to revolutionize personalized nutrition and empower adults globally to reverse chronic diseases, age gracefully, relieve pain, and regain mobility using food, education, and technology.
Our work goes far beyond supplements.
We conduct nutrient deficiency testing, helping individuals uncover hidden gaps that affect energy, weight, immunity, hormones, sleep, digestion, and overall vitality. From this data, our experts craft personalised meal plans and targeted supplement protocols designed to restore health from within.
We believe people deserve clarity, not guesswork.
Our team is deeply committed to consumer education, collaborating with schools, healthcare providers, and government bodies to deliver science-backed nutrition knowledge through engaging, practical, and enjoyable experiences. We help individuals learn what is safe to eat, what to avoid, and how to nourish their bodies for long-term wellbeing.
As we expand across Asia and beyond, we are continuously seeking passionate, mission-driven individuals to join us in reshaping the future of health — one person, one family, and one community at a time.
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