Kerja Sepenuh Masa Patient Navigation Officer, Gaji tinggi MYR 2,600 di Beacon TCM Selangor - Maukerja

The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:

· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.

· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.

· Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.

· Provide translation services to patients and/or family members wherever necessary.

· Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.

· Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).

· Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.

Job Type: Full-time

Pay: RM2,000.00 - RM2,600.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person