Company Overview
Hi! Parcel Pte Ltd is a last-mile delivery contractor serving major e-commerce and courier partners across Singapore. We focus on reliable parcel delivery and operational excellence to support growing logistics demands.
Job Summary
Lead and manage daily last-mile delivery operations to ensure timely parcel delivery and partner SLA compliance. Oversee staff, optimize processes, and drive performance improvements to support business growth.
Responsibilities
Plan and oversee daily last-mile delivery operations to ensure parcels are delivered on time and partner SLAs are met
Manage, schedule, and deploy delivery drivers and walkers by allocating routes and coordinating ad-hoc and rescue deliveries
Track delivery performance indicators such as success rate, failed deliveries, returns, and productivity, and implement corrective actions
Serve as the main operational contact for client partners, managing escalations and conducting performance reviews
Recruit, onboard, train, and supervise operations staff and delivery personnel, including foreign workers
Enforce company policies and safety requirements among staff to maintain compliance and operational safety
Collaborate with admin and finance teams to maintain delivery records, support invoicing, manage rate cards, and prepare operational reports
Investigate and resolve customer complaints, lost or damaged parcels, and operational incidents
Identify and implement process improvements and cost-saving measures to enhance operational efficiency
Manage vehicle and equipment allocation and coordinate maintenance activities to ensure operational readiness
Required competencies and certifications
At least 3–5 years of experience in logistics or delivery operations, including a minimum of 2 years in a supervisory role
Strong leadership skills to manage a diverse, multinational workforce effectively
Proficiency in Excel or Google Sheets and delivery management or tracking systems
Ability to work under pressure and manage peak periods such as major sales events and festive seasons
Willingness to work flexible hours, including weekends and public holidays as operational needs demand
Preferred competencies and qualifications
Degree qualification
Experience in last-mile delivery, courier services, or e-commerce fulfilment
Good knowledge of Singapore geography and delivery routes
A Class 3 driving licence
Other Information
Location: Singapore
Employment: Full-time, 6 days per week
Salary: SGD 5,800 – 6,800
---
Warehouse Sorter Wanted!
Min. $1800 and above
- FULL TIME
- MON TO SAT
- CPF
- ANNUAL LEAVE
- MEDICAL LEAVE
- INSURANCE
- LOCATION : NORTH
Responsible applicants are welcome to join our fun and cooperative team.
With or without experience are welcome. Open to all genders and ages.