Role Purpose
The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.
Roles and Responsibilities
Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
Address any customer concerns or issues with professionalism and care and address any escalated matters
Ensure all food products are prepared to adhere to the respective operational procedures
Manage all food inventory to maximise sales and profitability
Ensure all team members adhere to all Yo-Chi policies and procedures
Record and act upon any identified hazards in the venue
Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
Lead by example, demonstrating the standards of care and customer service that are expected of the team
Yo-Chi - Australia’s beloved frozen Yogurt & Açaí Bar is now in Singapore!
Founded in Melbourne, Yo-Chi is known for its fresh, guilt-free treats and vibrant in-store experience. Guests can create their own combinations from a wide range of premium frozen yogurt flavours, fruit, signature and seasonal toppings, granolas and sauces designed to be as healthy or indulgent as they like. It’s a brand that celebrates wellness, freedom of choice and community connection. At the end of day, it’s all about our guests and to create what makes them happy.
At Yo-Chi, we are on a mission to create positive energy and happiness. Our venues are vibrant
spaces for friends, family and teammates alike, united by creativity, inclusivity and fun. We are fueled by the passion and energy of our team - our true heart and soul.
As we prepare to launch Yo-Chi in Singapore, we are looking for passionate individuals to be part of
the pioneer team! If you have got the energy and team spirit, you are gonna be just the right fit for us!