Kerja Sepenuh Masa, Partner Support Specialist (Customer Service) di Morgan McKinley - Maukerja

We are seeking a Partner Support Specialist (Customer Service). In this role, you will manage stakeholder inquiries and escalations, deliver training on products and services, and coordinate cross-functional initiatives to support driver-partner engagement. You’ll refine operational policies, streamline processes, and collaborate across teams to ensure efficiency and alignment with business objectives.

Key Responsibilities:

• Partner with internal teams and external BPO groups to manage inquiries, requests, and escalations effectively, including direct engagement for complex cases.
• Provide regular training and updates to support teams on products and services across rental and related business units.
• Work closely with internal departments and other business verticals to ensure smooth operations and active representation during engagement activities and program launches for driver-partners.
• Evaluate and refine existing operational policies and processes while assisting in the design and rollout of new initiatives.
• Collaborate with relevant teams to streamline operational frameworks and enhance efficiency across the broader operations organization.
• Support the review of driver management programs, assess their impact, and recommend improvements aligned with business objectives.

Requirements:

• Bachelor’s degree in a related field or a diploma qualification
• Minimum of 3 years of experience in customer service roles.
• Ability to operate effectively in fast-paced, dynamic environments.
• Hands-on experience in customer interaction with strong interpersonal and stakeholder management capabilities.
• High attention to accuracy and efficiency in daily tasks.
• Passion for identifying user pain points, process gaps, or inefficiencies and developing practical solutions.

Interested candidates may apply through the application system or send it to ************* Shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345