About the Role

We are seeking a commercially driven and relationship-focused professional to manage and grow strategic customer accounts while actively driving new business opportunities across the market.

As the primary point of contact for key customers, you will build trusted relationships, drive successful solution delivery, and grow accounts through strategic planning, upselling, and cross-selling. Partnering closely with internal stakeholders, you will identify new business opportunities, strengthen customer engagement, and drive revenue growth through a proactive farmer-hunter approach.

This role is ideal for a commercially minded professional who excels at developing long-term partnerships, expanding account value, and delivering measurable business outcomes.

Key Responsibilities

Strategic Account Management

• Act as the trusted advisor and primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with key stakeholders.
• Develop a deep understanding of customers' business objectives, challenges, and priorities.
• Create and execute strategic account plans to drive engagement and growth.

Revenue Growth & Business Development

• Identify and develop opportunities for account expansion through upselling and cross-selling initiatives.
• Drive revenue growth and achieve assigned sales and margin targets.
• Prepare business proposals, quotations, and commercial solutions.
• Lead commercial discussions and support contract negotiations through to closure.

Customer Success & Service Delivery

• Partner closely with cross-functional teams to ensure seamless delivery of products and services.
• Align customer expectations with internal delivery capabilities.
• Proactively manage customer issues and drive timely resolution.
• Ensure high levels of customer satisfaction, retention, and ongoing engagement.

Pipeline Management & Forecasting

• Maintain accurate opportunity and account records.
• Manage sales pipelines and provide regular forecasts.
• Track account performance and identify new business opportunities within existing customer portfolios.

Requirements

• Min 7 - 10 years of experience in Customer Success, Account Management, Sales, Business Development, or related commercial roles.
• Strong Customer Relationship & Stakeholder Management - Ability to build trusted relationships with enterprise customers and engage decision-makers across multiple levels.
• Revenue Growth & Commercial Acumen - Proven track record in growing accounts through upselling, cross-selling, opportunity identification, and deal closure.
• Strategic Account Management - Ability to develop account strategies, manage pipelines, forecast revenue, and drive long-term customer success plans.
• Experience working in cross-functional and matrix environments.
• Proficiency in CRM systems, sales forecasting, and pipeline management tools.

Interested applicants, please send your updated resumeto ************* Only shortlisted candidates will be contacted.

Aiden Chew | EA License No.: 02C3423 | Personnel Registration No.: R22106530

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