- Jurong Gateway Road Jurong East Southwest (Singapore) Singapore
Kerja Sepenuh Masa IKEA Jurong - Customer Relations Officer (PART TIME CONTRACT), Gaji tinggi SGD 13.5 di IKEA JURONG Southwest (Singapore) - Maukerja
IKEA Jurong - Customer Relations Officer (PART TIME CONTRACT)
IKEA JURONG
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
I know our daily and weekly service targets and this drives me to improve our service delivery.
Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
I optimise the relationship with our customers in order to drive sales growth and sustained long term profitability.
I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
I ensure safety guidelines are met within the Customer Relations area.
I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.
Requirements:
• You are able to work on retail peak hours, weekends and Public holidays.
• You are able to commit at least a minimum of 15 hours per week
• You have the ability to make things happen by championing flexibility, speed and simplicity;
• You have the ability to align customer needs and expectations with business needs.
• You have the ability to communicate with various levels of co-workers from different functions;
• You have the ability to work on agreed working methods independently and reliably.
• You have the ability to find solutions for customer and operational issues.
I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
I know our daily and weekly service targets and this drives me to improve our service delivery.
Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
I optimise the relationship with our customers in order to drive sales growth and sustained long term profitability.
I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
I ensure safety guidelines are met within the Customer Relations area.
I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.
Requirements:
• You are able to work on retail peak hours, weekends and Public holidays.
• You are able to commit at least a minimum of 15 hours per week
• You have the ability to make things happen by championing flexibility, speed and simplicity;
• You have the ability to align customer needs and expectations with business needs.
• You have the ability to communicate with various levels of co-workers from different functions;
• You have the ability to work on agreed working methods independently and reliably.
• You have the ability to find solutions for customer and operational issues.
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut