Absolute Essential
- Able to work rotating shift including weekend and Public Holidays
- Able to work in The Mall, Mid Valley Southkey JB
Store Operations Management
- Oversee the daily operations of the store to ensure smooth and efficient operations.
- Ensure the store is well-maintained, clean, organised and presentable at all times.
- Ensure all company policies, SOPs and operational procedures are properly implemented.
- Monitor store opening and closing procedures.
Sales & Target Achievement
- Drive store sales performance and ensure monthly sales targets are achieved.
- Develop and execute effective sales strategies to maximise sales opportunities.
- Monitor daily sales performance and identify areas for improvement.
- Motivate the team to achieve individual and overall store sales targets.
- Ensure all promotions, campaigns and marketing activities are properly executed.
Team Management
- Lead, supervise and motivate the retail team to deliver excellent customer service.
- Prepare staff duty rosters and manage manpower according to store requirements.
- Conduct staff training, coaching and performance evaluations.
- Monitor staff attendance, punctuality and work performance.
- Ensure proper communication and teamwork among all staff members.
Visual Merchandising & Store Display
- Ensure product displays and visual merchandising follow company guidelines.
- Maintain attractive product presentation and appropriate stock arrangement.
- Ensure promotional materials, price tags and POSM are displayed correctly.
- Work closely with the VM team to execute seasonal displays and campaigns.
Stock & Inventory Management
- Monitor stock levels and ensure proper stock replenishment.
- Oversee stock receiving, transfers, returns and inventory checking.
- Minimise stock discrepancies, damages and losses.
- Ensure proper stockroom organisation and inventory control.
- Conduct regular stock checks and participate in scheduled stocktakes.
Customer Service
- Ensure the team provides excellent customer service at all times.
- Handle customer enquiries, feedback and complaints professionally.
- Resolve customer issues promptly and escalate matters when necessary.
- Maintain a positive shopping experience for all customers.
Reporting & Administration
- Prepare and submit daily, weekly and monthly sales reports when required.
- Monitor store expenses and ensure proper cost control.
- Ensure accurate cashiering procedures and POS transactions.
- Coordinate with HQ and other departments on operational matters.
- Perform other duties and responsibilities assigned by Management.
Pay: RM3,500.00 - RM5,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Free parking
- Maternity leave
Work Location: In person